Restart and Watch Now No Longer Availabble on Live TV and HBO

@XfinityVictor​ good idea but there is not a chat icon located on this forum page

Doesn’t even matter. I did a live chat last night and the tech had no clue

@Donnaw2​ Hi, maybe on some of them, but I checked all on HBO and other channels and I don’t even have watch options as a choice.  Just Episodes(if it’s a show), Record, Remind me Other Times

Me too.  Here's hoping this bad decision will lead to mass cancellations of Xfinity accounts.     

@Donnaw2 I tried it it just says watch not restart so idk......

@user_xnlbdh​ Exactly, that is the whole point of On Demand. If a movie is 60 minutes in and I want to watch from the beginning, instead of being able to click “watch now” I have to wait until it’s on again and record. Same with shows if I miss the first 10 or 15 minutes. This is a deal breaker.

@Boxerluver​ 

I found that I can use voice and say the name of movie and name of channel and I can watch it in entirety   It’s not as easy as when we had watch now or restart feature 

@user_jkrglv We appreciate your feedback. If this feature is no longer available, we will make sure to let our management know, so they can pass on how much you enjoyed this feature. 

[Edited: "Inflammatory"]

@XfinityJoshuaG​ Add my name to the list--that feature was great!

@XfinityJoshuaG​ "Management" couldn't care less about the customers' complaints about this issue. The ultimate goal is to make it impossible to fast forward through the money producing lame, repetitive and mind numbing commercials. Xfinity has arbitrarily taken away one of the most important on demand features which allowed for much more satisfactory viewing. The watch now feature was a staple feature and it'd gone and doubtful no matter how many complaints will return.

Hello, @user_ozg601 Thank you for your input, and we understand your disappointment. I have researched and see that this is a known issue. As a temporary fix you can navigate the Video on Demands menus to select the content to restart it until a permanent fix is in place. 

It’s amazingly frustrating. I go into the guide and go forward a couple of hours and I see a movie there and it used to be I could watch it at that time. very frustrating.

I am sorry for the frustration, @user_dcmwxu! I use that feature as well and enjoy having it! We are working to resolve this issue and will update the thread when that has happened. In the meantime, you can say the name of the show into the voice remote to see the different options to view it such as On Demand where you can watch it now or you can navigate through the On Demand menus to find it. Thank you for your patience while this is being fixed, we appreciate it! 

Yeah, navigate through ten thousand movies to find the one that you want to "Watch Now."  Get it fixed instead of passing along platitudes.  

Hi, @user_dcmwxu and thread. I wanted to let you know that the issue is still actively being worked on and we do not have further updates at this time. Thanks for hanging in there while the work is completed. Engineering issues can take some time to resolve. 

Hello @user_v90d81, thank you for reaching out to our forum for help with your restart option. Is this happening with DVR, On Demand, or both? Also, is this with all content or just a specific network, or show? 

Hello @user_6yo00x this is not a feature that has been disabled on our X1 boxes. Is this issue present on all recordings and On-Demand shows you've tried? Have you gone through our self-troubleshooting steps with the X1 system?  The article below has links to common troubleshooting guides which should be very helpful. 

Xfinity TV & Streaming

I have tried everything including getting a new DVR box(as suggested by your store) but the feature is still gone--I even contacted STARZ and SCREENPIX to see if they dropped the feature and they said it was done by Xfinity

@user_dcmwxu​:  Right you are.  Even with my HOA discount, Xfinity gets more expensive every year.  So being tied to a schedule someone else sets instead of making my own decisions about what movies to watch when it's convenient for me makes it a very questionable value.  The promised "FIX" hasn't happened in 20 days and that's like flushing money down the drain.      

I call BS on xfinity even working on a fix! I saw the elimination of the features watch now and restart in one day to the next so why not fix it immediately! It's xfinity not the channels.

Hello @msmamie68 ! Thanks for the feedback on this topic, and we will pass it along. The fact is the ability to manipulate programs with fast forward, rewind, restart, commercials, On Demand availability etc, are all set by the specific content owners. We carry the content with the direction we are given by said content owners.

@BubAtHome​ this.  I am cancelling my TV service as soon as football season ends.  Tired of getting less and less for the same price  It seems like they eliminate ease of use features that don't benefit them every chance they get.  Time to cut the cord.

By the way, the roboreplies from Xfinity are a big PITA.  This has been an issue for at least 20 days with no fix forthcoming.  Surely, it's not difficult to step back to the way things were before the last "upgrade." 

@user_d397f2 I know that I love to use this feature and wish that it was available for all networks and shows to use. Unfortunately, some programs are not allowed to restart based on the Network and the way they have their configurations set up, as Comcast does not have control over this. Most of the time, I have noticed that the movie/show will be available in the On Demand library, essentially allowing you to start the show there. If you see a continued watching after pressing the info button, that show will allow you to access the content and restart from the beginning right away.

Hello @user_alwufz, thank you for taking the time to reach out on social media.  I understand your concern with the cable, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@rkb2112 We understand your concerns with this feature being removed. You can use this link https://support.xfinity.com/svp-contact-form to provide any additional feedback you may have. 

I can still restart programs on the xfinity stream app in my browser, so why not on x1?

Hello, @awsomebabe! Thanks for leaving a comment with you shared concern. Great question! I think another member of the Digital Care Team, XfinityFrank put it quite well earlier in the thread: "the ability to manipulate programs with fast-forward, rewind, restart, commercials, On Demand availability etc., are all set by the specific content owners. We carry the content with the direction we are given by said content owners." However, if you feel you're noticing any service concerns with what we provide, please don't hesitate to create a new post of your own so that we can take a look and help in any way possible!