Why is xfinity tv remote app no longer available

Today I opened the TV Remote app on my smartphone and saw the message "We are unable to load your guide at the moment. Please try again later". I asked the xfinity assistant why my TV app is not working and it said it has been retired and no longer available for download! I am in complete disbelief, as I use the app several times a day, every day, and have been doing so for many years. I read through several posts in this forum and I can see my extreme displeasure is shared by many, many other customers. I have been a Comcast customer for decades and I must say this is the first time I am actually furious with a change Comcast made, and the January service price increase just makes it worse. Let me be very clear - the web app is NOT a replacement for the TV Remote app, since I can't search or view the guide on my smartphone screen either when not watching TV, or when watching TV which which is far better than using a physical remote, and doesn't block the TV program I am watching. The web app is useless since it does not provide the function above, and for the functions it does provide, a physical remote is better, so for me there is absolutely no reason to use the web remote. I hope Comcast comes to its senses and understands how bad of a decision they made on deprecating the TV Remote app, and restores full support for the app.

It doesn’t even work 

Hey there, thanks for your feedback, user_7nox20. The Xfinity TV Remote app is retired. It has been removed from the Apple Store and Google Play, and is no longer available for download. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-functional and/or may encounter various error messages when attempting to use it. 

As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes. 

Without this app I will be switching to Directv Stream which has a great interface. 

@mpnret thank you for taking time out of your day to provide feedback. We're always looking for ways to improve as a company, and getting valuable feedback is helpful to know where we can improve. It definitely seems like the Xfinity Remote App was popular, and I've made sure to submit feedback for our corporate experts. 

With the Xfinity App being discontinued you can utilize the web remote: https://remote.xfinity.com/

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 You can also still manage your DVR options and see guide in the Xfinity Stream App https://www.xfinity.com/support/articles/x1-xfinity-tv-app-schedule-a-recording

I hope this information is helpful. 

Thanks for reaching out through Xfinity Forums regarding the Xfinity Remote app. We truly appreciate your feedback and I will ensure that your feedback is submitted. We would be happy to take a look at your bill to ensure you getting the best billing rate. We definitely do not want to lose you as a customer. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Why was there not a notification (or did I miss it), before just dropping the remote app. There is nothing currently available to duplicate the services removed. This may be the tipping point for moving on to individual services, which I have serious considered in the past. It is not helpful to knowingly refer subscribers to apps or web services which do not provide the same services of this deleted app. With no justification, or alternative options, this is clearly giving your subscribers the [Edited: "Inflammatory"].
 

@user_sta999​ I second this. Xfinity if you’re going to take away the TV remote app you should at least add its functionality to the streaming app. I don’t want to watch programs and recordings on my phone. I want to be able to control the TV with my phone and watch my recordings on it just like I could with the TV remote app. And NO the web remote does NOT offer the same functionality! The TV remote app was simple and intuitive. Everything else you have on offer is more complicated.

@user_marfqm​ Absolutely.  Every time I logon, er, try to logon - to Comcast, I have to remember my password (lots of different ones due to Comcast requirements) and answering questions about "if my account is up to date, verify this or that, do I want to do this or that, how about this?  can we interest you in special offers...?" I just want to check QUICKLY (QUICKLY) if SNL or The Rookie is new or a rerun for [Edit: Language]!  And I can't even do that now!  What [Edit: Language] is responsible for [Edit: Language] this simple, well-working app???! [Edit: inflammatory]

@user_sta999 We are sorry this has been an issue. We do have a web remote you are welcome to use. Here: https://www.xfinity.com/support/articles/x1-accessible-tv-remote-web-app is the article for it. You can sign up for it here: https://remote.xfinity.com/. I hope this helps you help your Dad. 

The deleted app provided a thorough updated listing of all programs on Infinity, with dates and times. It also allowed some interaction with the TV. Subscribers are now being referred to screens which act as a simple hand held remote. Certainly, you should not to surprised by subscribers displeasure and negative reaction, and feedback. We lost something which provided a very useful service, without warning, and hardly even an acknowledgment, without compensation. 

Sending users to these claimed replacements apps/screens, which provide fewer functions than a simple hand held remote, lacks credibility. Please be honest and forthright, in stating these apps/screens are not a replacement for the deleted app, and in no way provide programming information, or allow users to schedule recordings. This really is big deal. Thank you. 

@user_nebvky​ Concise, to the point, and 100% accurate.  

Most unfortunately, Comcast doesn't give a[Edited: "Language"].

user_rvvdhv thank you for using the Community Forums page to reach out. We appreciate the feedback you have expressed regarding your interest in the app.

Hey there, Jbcat, thanks for your feedback and being a longtime customer. I will make sure that this feedback is submitted. As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes.