schedule is wrong

The same thing has happened to me. I just got off the phone with xfinity and they are looking into it. When I set it up to record the new season of the FBI's it recorded the local and national news instead starting a 5pm local time.

@user_50cdda​ That is exactly what happened.   And also Fox Murder in a Small Town is off by an hour and when I set up to record it I saw accused instead.   

Hello user_6618cf, that would be pretty annoying to deal with, especially when you're trying to relax and enjoy your shows. I want to make sure we're on the same page and work on this from the right angle to start. Is the guide showing the correct series times? Or are your recordings and guide now displaying the correct times?

It is still wrong.  And so is Murder in a Small Town.

@XfinityMarcos​ It is still wrong and very annoying.   Murder in a Small Town is also an hour off.

@simb​ Same issue for me what’s up Xfinity?

Hi there, @user_8o54um! We would like to check out your channel feed. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

All FBI Shows are recording at the wrong time in our DVR!!  It’s recording the news instead of the episodes.

@user_6o17v2​ I was able to watch them on Demand the next day but you cannot fast forward over the commercials.

@user_6618cf​ if you have your remote programmed go do thirty second skips you can use that. Just not the regular FF buttons 

Thank you for reaching out to us @user_6o17v2! I completely understand wanting to make sure the right program is recorded. The guide information is provided by the broadcasting networks, but we should be able to open a ticket. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@XfinityAldrik​ I sent a direct message two days ago with no response. And it looks like it hasn’t been read yet.   

@podmom​ sort of, but no. If you go to the schedule you can set the TBA to record (but only by specific date - not ongoing).

So I have "To Be Announced" recording from 7:59pm - 11:01pm all in one chunk. 

For the Fox mix up with Murder in A Small Town & The Accused, I just set both to record & I'll see what happens. 

@user_e47rhj​ I am doing the same but you should not have to.

@user_e47rhj​ I noticed that last night when I was looking at the guide... Has that worked? Sad that this is an issue that we pay for! :(

It seems to be fixed for next week

Hey there, moomaws, thanks for reaching out through Xfinity Forums regarding your DVR recordings. I know I rely on my DVR services as I record all my favorite shows to watch later when I have time. I understand wanting to ensure that your favorite shows are being recorded! Are you only having issues with Jeopardy? Have you tried restarting the box to see if that helps with the recording issues?

@moomaws​ I’m having the same problem. I’ve called, I’ve chatted, I’ve emailed, but still can’t get it corrected. The problem is the episode numbers. Monday’s episode number is the same as Tuesday’s episode number so my DVR is skipping Tuesday because it thinks it’s a repeat. It’s Monday’s episode number that is wrong……Monday does not follow Friday’s episode number, it skips a number.

I think either Xfinity or ABC has an issue with their programming code. IT needs to probably make a minor fix and reload the episodes……..But, I’ve looked ahead a few weeks, and the episode numbers are still wrong.  Very frustrating when you are trying to DVR programs to watch later.

Maybe we need to be reimbursed for this? 

FBI and Murder in a Small Town seem to be fixed now.  

@user_cdab5j, thank you for your comment on this post. Due to one being sent via Internet Protocol and the other via broadcast, it is very common for an issue on one platform to not be seen on the other. Unfortunately, that means it is not a very good indication of what the root cause is.

As far as updates go, we have designated the CBS guide data listed as a known issue now. This has been specifically designated as the Seattle Market. You can send a DM to Xfinity Support. That will allow us to troubleshoot the problem and then link it to the existing known issue. We must do this through individual accounts as that helps us collect important information like affected firmware versions, locations, box types, and more.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message

This is not yet fixed for FBI.  Guide is wrong, therefore wrong show records.  As of Nov 12, still not fixed

It is recording correctly for me.

Hello, @user_0hufnt! Thank you for leaving a comment with you shared concerns. To set an Xfinity DVR recording to only record new episodes, you can do the following: