Every 10-12 minutes our internet's latency spikes upwards towards 2000ms. We are using the XB6. Have reset it numerous times. Changed cords and even tried different cable outlets. Still the same result. Internet speed is fine but when it comes to gaming it is very difficult. I even turned off the wi

I am extremely upset with Xfinity right now! I have went through 3 hurricanes and it is always the same! Xfinity/Comcast does not take these storms serious!!! The electric company has the hard job. They even put the poles.I always get electric then 2 - 6 weeks later I get internet! Why you have 4000

As the subject states: How do we block another forum user?

Facebook and Instagram were both working last night. This morning, neither website nor app (desktop and mobile phone) is loading. Mobile App access also failed on cellular data.

***UPDATED 04/28/2020 - Updates to initiatives*** ***UPDATED 03/26/2020 - Added additional FAQs***     COVID-19 has had a tremendous impact on nearly every aspect of our daily lives. Across Comcast, NBCUniversal, and Sky, we are working hard to do everything we can to support our customers, employee

New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit

During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.

I recently activated comcast internet and TV service. I use my own internet network equipment, and it worked fine previously on a separate Comcast account at the same address for years. The new account came with a new TV box that no longer uses a physical coax connection for service, and instead is

I submitted a cancellation form for my internet service, got a call back to confirm this and was sent an email detailing the intended cancelation requestion. However, this call was earlier in the week and my service is still not cancelled? I was told I wouldn't get a final bill but my account has an

Is it possible to find out  what it was that got my partners email iD banned from this forum. It happened a few years ago. I have had several others review all posts made , but still today, cannot find anything that violates any rules. Obviously I have not posted the email ID  here, but would greatl

I tried to setup a recording of Olympic woman's golf through the guide today and found that although the guide has the show lasting 8 hours, the Confirm screen shows 1 hour. I didn't notice this when recording round 4 of the men's golf and only got the first hour. I couldn't figure out why that happ

Last week, I received an email that I needed to upgrade my gateway to take advantage of higher speeds. So, I approved the shipment. (I didn't pay attention to exactly what hardware they were sending) A few days later, I received an xb3 in the mail. But I already have an xb6 that works great! I haven

We've been having trouble with location based apps such as casino gambling. We keep getting the notification that we are outside of Michigan (and we are not) and this prevents us from playing.  This has happened on all devices (tablet, laptop, pc) and we've even had techs out twice.  They

I'm currently having signal issues where my (non-X1/Cablecard) TV is completely out, but I still have Internet (barely as power is - 13 dBMV and SNR is 31).  I can watch like TV is I use the Stream app (I.e. IPTV) on my iPad or the Roku app so IPTV works for me.   I spoke to a neighbor a block over

Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requ

Hello, I'm posting here to activate the direct message feature and connect with customer service. We need to have our existing buried cable line moved as it runs diagonally across our backyard and will be impacted by planting and landscaping work. Please advise who I can contact for remedying this s

The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time

Hi, Like many others, I keep receiving texts to return equipment after my service was canceled. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment.

​Fox is going to start charging carriers more as a result of its settlement with Dominion. I really don't want to pay anything for Fox (any Fox really, but Fox News in particular). Wouldn't it be great if Xfinity could offer a little plan [Edited: "Political"]? That way I wouldn't have to pay for Fo

I currently have my Xfinity gateway plugged into a coaxial connection in the living room and I want to move it to a different room that does not have a coaxial outlet, so I would need to have a splitter installed outside at the cable source on the side of the house and cable run to the other room wi