1 Message
Your Xfinity account is already linked to another Peacock account.
Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock. In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requiring me to sign up for a subscription. The Peacock team I spoke with says Xfinity canceled my subscription, and Xfinity says my subscription is active. It has now been 2 weeks and I really do not want to be one of these customers who have had the same issue for over 6 months.
I have reset my password, I have restarted all my devices (from a tech standpoint this should have nothing to do with my account link) I have been through the ringer several times. It seems like it should be a very simple database look up to see what email address is associated to my account, update it correctly and restore my access. I am still amazed at the inability for Xfinity to be able to fix a simple account problem, provide advertised internet speeds, and provide some level of decent customer services.
Has anyone received the help they needed to fix this issue?
Accepted Solution
XfinityJorge
Official Employee
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1.6K Messages
7 months ago
Hey user_9yo0vq thanks for using our Forums to contact our Xfinity Support Team. You came to the right place for help, and we are here to clear things up with your Peacock concerns. To get started can you send us a DM with your complete name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_4ldf9v
8 Messages
6 months ago
Public update to all: don’t waste your time with Xfinity or Peacock trying to fix your Peacock Premium access. Calling, chatting, forum messages, and direct messages are futile. They’ll ask you to reactivate or re-redeem your Peacock Premium offer using different emails, and once that fails, they’ll create tickets to escalate the problem with false assurances of follow-up that will never happen. No one that you contact has the capability to fix your Peacock Premium access, it’s dead.
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AP99
New Poster
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11 Messages
5 months ago
Welp, here I am at 10p on the Holiday Monday trying to get this service activated and I'm having the same issue as everyone one else here. I had premium when Peacock was offered free a few years ago. I bet there are some remenents of that in the records that prevents a smooth transistion. So I guess I start the DM process to get this working. Wish me luck!
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user_453bio
3 Messages
4 months ago
Xfinity Assistance is the worst chatbot customer service I've ever experienced. It's impossible to connect with an agent.
I am having the same problem as everyone else. When I try to activate my peacock services, I get a "Your Xfinity account is already linked to another Peacock account. Here’s How to Find It"
Please help me actually use the Peacock benefit before I cancel XFinity entirely...
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user_6499c5
Visitor
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2 Messages
2 months ago
I am having the same issue. I have check all emails and cannot located one that has peacock premium attached, but I still keep getting the same message: Your Xfinity account is already linked to another Peacock account.
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