Your Xfinity account is already linked to another Peacock account.

Decided to come to the forums in hopes of finding a resolution to my issue.  I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requiring me to sign up for a subscription.  The Peacock team I spoke with says Xfinity canceled my subscription, and Xfinity says my subscription is active.  It has now been 2 weeks and I really do not want to be one of these customers who have had the same issue for over 6 months.  

I have reset my password, I have restarted all my devices (from a tech standpoint this should have nothing to do with my account link) I have been through the ringer several times.  It seems like it should be a very simple database look up to see what email address is associated to my account, update it correctly and restore my access.  I am still amazed at the inability for Xfinity to be able to fix a simple account problem, provide advertised internet speeds, and provide some level of decent customer services.

Has anyone received the help they needed to fix this issue?