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Wednesday, March 20th, 2024 11:05 PM

I was told my $15 shipping fee would be credited after receiving my upgraded modem, but it wasn't

During a discussion here, a rep kindly noticed my modem was outdated.  We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.

Accepted Solution

Official Employee

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963 Messages

2 months ago

Hi, @user_lnlxkm. Thanks for reaching out, and making a post to our Community Forums. We will definitely review this concern for you, and provide support. We will meet you back in our direct message conversation. 

Official Employee

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963 Messages

2 months ago

@user_lnlxkm I'm glad we could get everything resolved for you in direct message, and provide a credit for the shipping charge. Take care!  

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