2 Messages
I was told my $15 shipping fee would be credited after receiving my upgraded modem, but it wasn't
During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.
Accepted Solution
XfinityMartyR
Official Employee
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1.1K Messages
4 months ago
Hi, @user_lnlxkm. Thanks for reaching out, and making a post to our Community Forums. We will definitely review this concern for you, and provide support. We will meet you back in our direct message conversation.
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XfinityMartyR
Official Employee
•
1.1K Messages
4 months ago
@user_lnlxkm I'm glad we could get everything resolved for you in direct message, and provide a credit for the shipping charge. Take care!
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