Friday, August 18th, 2023 3:11 PM

Return Equipment Texts

Hi, Like many others, I keep receiving texts to return equipment after my service was canceled. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment.

Accepted Solution

Official Employee


683 Messages

4 months ago


Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary


Click the "Direct Messaging" icon or https://comca.st/3EqVMu7


Click the "New message" (pencil and paper) icon


The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


- As you are typing a drop-down list appears. Select "Xfinity Support" from that list


- An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


Press Enter to send it


forum icon

New to the Community?

Start Here