1 Message
Return Equipment Texts
Hi, Like many others, I keep receiving texts to return equipment after my service was canceled. I have used a personal modem and the Xfinity representative I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment.
Accepted Solution
XfinityOrlandoM
Official Employee
•
683 Messages
4 months ago
@user_83d901
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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