I currently have my internet on seasonal hold. That ends next week and I want to add TV. Everytime I attempt to add TV it gives me 4 addresses to select from. Bottomline it that I cannot add TV online. Cannot find a contact number to get assistance, so thought I would try here for suggestions.

Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account. The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the

I need to report a downed line in my yard. I went through the process online of creating a hazardous conditions ticket on Thursday, July 20th but have received no updates of any kind.

Hi. My speed test comes out at 9 Mbps. Seems slow. What should I expect? Haven't been able to talk to a real person. Their chat bot suggests that my modem isn't compatible, but it's not that old - it's a Arris SurfBoard SB6183. Any thoughts on whether I actually need a new modem? My router is new -

Just got a new Insignia digital TV and hooked it up to the Xfinity cable box and I only receive 1 channel. I had an analog TV previously that had a lot of channels available. What's up with that? Anybody know? Thanks.

Hi, I am moving into a new construction home and need to see if Xfinity is available and can be connected.

For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 MH

I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

Contract expiring 8/12 can we review options for current internet speeds in my area.

Have had zero luck adding unlimited internet. Get all the errors and xfinity chat was of no help so decided to give this a try. Any and all help would be greatly appreciated.

I moved to Xfinity Mobile on 11/02/24. I continue to get billed monthly for the free phone that I was sent which was part of the offer. This is an unquestionable error because I ported my number from another carrier. -The person that set me up with the contract incorrectly sent me a new phone number

Submitted a support ticket for a downed line. Received a ticket number at the end of the process but no email confirmation came through and our account displays "no open tickets" in the app. Was it received? Is there any other way to report a downed line?

Stable internet connection for over two years at this address, but the last two months have been riddled with ping spikes and short disconnects. Dove into the modem's connection screen and logs and I am having issues with the OFDM channel it seems. For 32 days of uptime I have had 1.03 billion corre

It's it just me or is slamming your private parts in a car door less painful than trying to resolve anything with Xfinity support? This AI Xfinity assistant app makes me want to smash my phone and every single electronic appliance in the house. The only reason i have Internet is to play Xbox. Thinki

Can't remove it through the app or through the web. It's an old address I haven't lived at for years.

I'd like to upgrade my plan to unlimited data (own my own modem). I believe it's $30/month. There seems to be no easy way to do it online so I would like to DM customer service to see if they can help. I currently have no access to DM bubble on my page... Thank you.

The XB8's status page under under Gateway > Connection > XFINITY Network is missing upstream channel information. It was there until the device rebooted about 4 days ago. Looks like there was some kind of firmware update applied. Is this a bug with the firmware? The XB8 is configured in bridge mode.

Hello, I was approved for ACP credit, which I received 2 days after approval on Nov 2. However, as a due date is approaching for my second bill (Dec 21), I have not received the $30 credit. I've called both ACP and Billing and didn't receive any concrete answer. Can this please be check for me? than

hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks

I just submitted an order online to lower my internet tier to Internet Essentials Plus to save money. I am an 86yr old senior, and I am getting financially crushed everywhere I turn, so I need to save as much money as possible. I kept every other part of my plan the same during the order process. Wh