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user_x5lk5s
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Visitor

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10 Messages

Wednesday, July 9th, 2025 9:47 PM

Need assistance removing an old linked account

Can't remove it through the app or through the web. It's an old address I haven't lived at for years.

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Updated 

9 hours ago

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XfinityLinda

Official Employee

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1.9K Messages

9 hours ago

Thank you, @user_x5lk5s, for meeting us in our community. We're happy to help. You can unlink your accounts to your Xfinity ID with the assistance of this article: Unlink accounts. Let us know how it goes.

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user_x5lk5s

Visitor

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10 Messages

Thanks I've tried it in the app and through the website but I just get a popup that says 'Something unexpected happened'. I've tried this a few months back as well with the same issue and gave it some time but I'm getting the same error.

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9 hours ago

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XfinityMartyR

Official Employee

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2.3K Messages

@user_x5lk5s Thanks for the additional information! We actually have an open engineering ticket on this issue when customers are trying to unlink old accounts, and receiving the "Something unexpected happened" error. Once we have an update, we can update this post for you. 

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9 hours ago

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