Visitor
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2 Messages
Support ticket not registered?
Submitted a support ticket for a downed line. Received a ticket number at the end of the process but no email confirmation came through and our account displays "no open tickets" in the app. Was it received? Is there any other way to report a downed line?
Accepted Solution
XfinityThomasA
Official Employee
•
1.9K Messages
19 days ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We offer many ways for you to manage your Xfinity products and service online, without ever having to speak with an agent. Have an issue you’d like to let us know about? Report it online using Xfinity Assistant.
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