Visitor
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2 Messages
plan upgrade.
hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks
Visitor
•
2 Messages
hello my plan got upgraded from 200mb to 1gig internet, but my router cant handle it, am i able to get help on getting the upgraded router for my plan? thanks
Accepted Solution
XfinityBenjaminM
Official Employee
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2.2K Messages
2 years ago
@user_3e9b86 Hello! Thank you for reaching out to us and we can certainly assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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