A GOOD XG1v4-A Living Room TV box was removed by an agent from my account by mistake, now it cannot be reactivated error XRE-00250?

Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account.

The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the Olympics!!!!!..

Of course, Now it would seem after 2-3 hours of service calls the online agents can't reactivate the PERFECTLY GOOD Living Room TV Box.

I anticipate the returned BAD Retreat TV Box problem is now assigned to the GOOD Living Room TV Box, and the replacement Retreat box does not seem to have any of our recordings from the Olympic Games..... NOT GOOD

No Fun for my wife on Valentines Day!!

Any help for reactivating the Good Living Room TV Box and saving the Olympic Game Recordings?