Visitor
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2 Messages
Request for assistance with an ongoing billing issue
I moved to Xfinity Mobile on 11/02/24. I continue to get billed monthly for the free phone that I was sent which was part of the offer. This is an unquestionable error because I ported my number from another carrier.
-The person that set me up with the contract incorrectly sent me a new phone number which I did not need or use. This number showed up as activated. This I believe is the root of the problem.
-I have been calling or chatting monthly to correct and get my account credited. I have been assured several times that it will be corrected moving forward, and also have been told by more than one agent that they would follow up. None have followed up, and again, my current Bill shows the $8.33 overcharge, and it also shows up on my current cycle as well.
-Can I get assistance to get this resolved? I really don't want to call or chat again because obviously neither have produced a solution . . . and certainly I don't want to continue to do this for the 2-year duration. Thank You
XfinityLinda
Official Employee
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1.8K Messages
4 days ago
Thank you for connecting with us in our community about your Xfinity Mobile billing concerns, @user_6f2lt8. You've reached the right team for assistance, and we'll gladly get this addressed for you. Please send us a Direct Message with your full name and address. We look forward to hearing from you.
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