Hi. I upgraded yesterday from a 1gb/30mbit plan to x2 which is 2gb/300mbit. My download speeds increased to approximately 2gigabit, but my upload speeds have not changed and are still at around 20mbit. My modem is a self-owned Motorola MB8611. This modem has a 2.5Gb ethernet port. I have that port

I have internet time restrictions and certain websites blocked through the admin tool, but my teen son is bypassing it. To start, he does not know the wifi password.  He simply takes his phone, goes to the settings, turns the wifi to off, then back on and he can now bypass everything.  Wh

When I press my remote on/off button, my TV comes on but with no sign of connectivity with my Comcast provided cable box. The only programming accessible is that which is built into my smart TV, which is not what I am paying Comcast to provide.  The input choices that I can select using the re

I have the same beeping problem as others, that began yesterday. The speaker is charged. It double beeps every 60 seconds if connected to my phone. It's previously worked fine and I've changed nothing. I couldn't get past the automated idiot at Xfinity because it doesn't recognize "Frequency 2.0" a

I tried reporting a downed wire through the Xfinity assistant yesterday, it said a case was opened, and today I received another message about the case being closed, despite the fact that the wires are still laying near the road. How do I contact someone about this and actually get it fixed?

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Google Pixelbook). It's stuck trying to load the channel directory (three pulsing dots). Any help or ideas?

Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!

We have a large cable in the corner of the backyard that I don't know what to do with. Can you bury it?  Our landscape contractor said it was the internet for the whole neighborhood.  Don't know if it's true but the other end of the cable has some sort of in-line doodad that looks importa

My wife was sent a collections bill for $140 despite us resolving any open balance. On top of that, the company still owes us $240 at least for a phone account we were fraudulently charged for for six months. If we cannot resolve this, we are reporting to the FCC or FTC.

This just started today 11-29-2023. Prior to today this has never happened. Today, I turned on one of the LG TVs I have and launched the Stream app. I selected a channel and started watching - everything was OK, no issues that I noticed. About 10 minutes later I changed the channel and it still look

Admittedly, a relatively slight, mostly irrelevant glitch in the system but I wondered if it's related to whatever issue is/was causing people to lose channels that I'm reading about in the forums this morning. EDIT: I had to do a System Refresh and that fixed my own box and TV but the other boxes

Hello, There was a lot of comcast activity in the area a few weeks ago, so I'm wondering if I'm supposed to have the faster 200 mbps upload speed available now? If so I'm not receiving it despite having a compatible hitron coda56 modem. Please help.

I went to look for something to watch and yesterday, Axs TV was on channel 897. This morning, I went to look again, and it's gone. I did search and find it on 1613, but I don't usually go up that far to find it. Why was it removed from the 897 channel designation? This makes ZERO sense to get rid

even had a tech come out yesterday and he couldn't do it. He said there was some kind of activation issue with the system in my area When does this get resolved?

On the X1 box, if you want to delete a series recording when there aren't any current saved or scheduled programs, you can do it using the "Series Priority" list in the Scheduled screen. Is there any way to do this from the web interface? The "Scheduled" page doesn't appear to have the "Series Prio

The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time

How do I get insurance information for an accident involving a Comcast vehicle? It may have been a Comcast contractor.

I am a seasonal at treasure beach. I’m looking to stay with comcast in the spring. What are my options for off season?

Need to dig near a large cable box, how do i get someone to come out and locate where the cables go? I have called my communtiy locatioin service and the only do other utulities, not cable. how do I get someone from comcast come out and mark where the wires are?

MeTV has disappeared from my Comcast service as of February 1, 2020.  Why?  I hope it will be returning soon!