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CanukGuy
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25 Messages

Saturday, September 7th, 2024 5:15 PM

Faster Upload Speeds Available?

Hello,

There was a lot of comcast activity in the area a few weeks ago, so I'm wondering if I'm supposed to have the faster 200 mbps upload speed available now? If so I'm not receiving it despite having a compatible hitron coda56 modem. Please help.

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Updated 

3 months ago

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Accepted Solution

XfinityLinda

Official Employee

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1.4K Messages

3 months ago

@CanukGuy In summary, the issue ended up being a new bootfile needed for the service to upgrade the speeds no longer supported by a previous bootfile. Thanks again for reaching out here, and allowing us to be your service provider.

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XfinityAngie

Official Employee

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1.5K Messages

3 months ago

 

CanukGuy, Thank you for reaching out to Xfinity Support. You should have received an email notification stating that the faster speeds were coming to your area. You may have also received a notification on your billing statement. If you would like us to check,

 please send a direct message:

 

    • Click "Sign In" if necessary
    • Click the "Direct Message" icon in the upper right - it looks like a chat bubble  
    • Click the "New message" (pencil and paper) icon just to the right of Conversations
    • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
    • Type your message in the text area near the bottom of the window
    • Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder's name (if different), and the service address.

 

 

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