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I have been having the same issue for the past week. When connected to my home network I cannot send email from my computer or iphone. However, I can receive mail on both devices. Weird part is if I disconnect from my n
Can't send email from outlook
Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails. I can also ping the port at smtp.comcast.net:465. It seems my attempt to connect to the port is being rejected by the server. Password is correct (am receiving emails).
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Hello and thanks for reaching out @user_2e4cce. We reached a deal to carry the ACC Network on Xfinity. More details, including launch date, to come soon!
ACC NETWORK Channel
Why does Comcast/Xfinity not carry the ACC Network channel in a region where the ACC is the primary college conference? I can recommend a number of channels to drop if money is an issue.
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I tried a manual ip and automatic ip. I did get it to connect to the network with a 192.168.0.xxx ip. But the gateway on the printer was 0.0.0.0. The printer said it was connected to the network but the computer could not see it. The second I change
Manual IP Issue With the New XB7 Router?
The new Xb7 has well documented issues with slightly older printers, they don't work on the XB7 wirelessly, you can see some of the threads I linked about this issue below the images. The Xb6 router works just fine though before we upgraded, and people end up having to switch back to the Xb6. My pri
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2.4 WIFI Loses Internet
I have my 2.4 GHz and 5.0 GHz WIFI networks broadcasting separately. I understand that Xfinity discourages this and that the default is to combine the two and let the gateway sort it out. Unfortunately, I have two networked light switched from Leviton that don't seem to like that and will not connec
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Your Home Network
Hello @user_11c820. Thanks for posting to the Xfinity Community Forum to get help with pausing your devices. Can you confirm the device is not connected to the Xfinity Wi-Fi Hotspot or to your cellular network? The pause function only pauses Wi-Fi ac
Wi-Fi Pause Not Working
I have my daughter’s iPad on a schedule and when it’s paused it’s still accessing the internet. I’ve restarted the Gateway and her iPad and it’s still not blocking her access when it’s supposedly paused. iOS 16.2 and we don’t have the iCloud Private Relay.
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Does Xfinity expect to agree to new agreement? No sense having sports package without NFL network and Red Zone
NFL Network Programming Agreement Renewed
***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit www
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FWIW, the overnight hours are indeed their window of opportunity for performing network maintenance / upgrades. This can result in disconnections.
Internet goes down every night between one and 3 AM
As I’ve seen other people post on this forum, my Internet goes down every night between one and 3 AM. It is not for extended amount of time. It could be for five minutes or 30 minutes, but it always comes back up by itself. I’m Assuming by the multiple people were the same issue Xfinity is doing som
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Hello, @Mitch49. We would hate to lose you as a customer. Could you please share what network you're referring to?
Corporate Complaint
What is a phone number or email for the corporate office to file a complaint? I've spent hours on the phone with customer service without any viable results!
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Half of Starz titles are locked
Half of the Starz titles are locked when using the STARZ App on the iPhone, Android, and Roku. On the Windows 11 or LG Smart TV I don't locked titles issues. I do pay Starz via Comcast. I really don't want to be told to use the XFINITY Stream when I do pay for the network and the network has your br
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Sign-In and Account Management
@user_7gx4sy Are you at home and connected to your home WiFi network when you try to enable WiFi calling?
Samsung S20 FE 5G Wifi Calling not enabled...texts delay sending
I recently switched to Xfinity Mobile. I started getting delayed or failed text messages when Wifi is turned on and off. This worked fine for my previous carrier. My Samsung S20 FE 5G does not have a Wifi Calling option under Settings > Connections. I've tried texting Xfinity Assistant, but they are
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Wifi connection issues with iOS & MacOS devices only (no issues with Windows, Android, etc)
Since about a week or so all my iOS & MacOS devices (iPhone/iPad/MacBook) are having significant Wifi issues. The wifi connection drops intermittently. After about 30 - 60 seconds the device connects to the wifi again, but sometimes I need to switch the wifi on the device off and on to get a connect
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Your Home Network
Hello @user_0406d3 Thank you for reaching out to our forums for help with the upcoming network maintenance. This work is happening across all of our areas to improve our network to support upgrading speeds and services. During the process you may exp
Scheduled outage 3/9/2023
I received a notice that there will be a scheduled outage on the above date with the message " Getting our network ready for next-generation Internet speeds" Can anyone tell me how long I might expect the outage to be? Is there any way to find out when it may occur? I work from home and really need
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You have reached the right place for help, @RedsonRising! We're evolving our network to deliver the speed, reliability, and performance you need. Currently, there are limited retail modems, available that can support the higher upstream speeds delive
Not seeing 10g upload speeds on Gig+ plan
Account settings say I should have 1200/200 speeds. I'm seeing the DL speeds, but the upload is still registering about 40 up. I'm using a Netgear CM1150V modem which is certified on Xfinity and is more than capable of handling those speeds. Why am I not registering any sort of increase in my upload
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I am having the same problem. Xfinity just upgraded my network yesterday and I have been down ever since. Solid magenta.
CBR750 now not working with Xfinity
I have a Netgear CBR750 modem/router with one satellite. It worked fine since I bought it in early June 2021. Then Xfinity did an "upgrade" to its system in my area (Bellevue, WA) on November 7 2022. Within a week the internet went out several times and I had to unplug/plug in the CBR750 to get it t
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Just got a new one as instructed by a technical representative. Has not improved picture quality especially for the network channels.
Poor Quality
The picture quality on flex box peacock is bad. There is a dark theme to it, and the images are not HD. There seems to be a fuzziness of the images. If I view in Chrome browser the quality is much better. Flex box is junk.
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This is the official response from Comcast on my Max spoofing issue: buy another router! This is terrible! Thank you for confirming that! At this time, it is recommended to purchase you own compatible modem and router or gateway to have more contro
XB8 MAC filtering does not work
The MAC filtering for the XB8 does not work. Any item that has access to the password will be connected. For instance, anything in the MAC auto find list will be connected even though it is not on the ALLOW list. Please let me know how to fix this as it makes the XFi app pause redundant as the MAC a
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If they are on the same network they should be on the app. If you go into the app, do you see them under the "inactive" part?
Most used apps
Xfinity is saying that some of of my most used apps are apps I have have never used or even heard of. What is going on with this app?
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I have changed my password and the system still not working it always says incorrect password or I am unable to join network
xfinity wifi works but XFINITY says wrong password
I hope I can make this clear: When I got Xfinity Mobile (Aug 2018) - I bought a new phone at the Comcast Store and the sales person set up both xfinity wifi and XFINITY. He explained that XFINITY is secure so to try to use that whenever possible when outside of my home network. I have Xfinity wifi a
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@user_gvudg2 Thanks for reaching out to us, If you jump onto our awesome Xfinity app https://www.xfinity.com/apps , go to Wi-Fi, troubleshoot Wi-Fi, after it checks your home network it will then let you troubleshoot specific devices connecte
XB8 iPhone Internet Connectivity Issue
We upgraded to XB8 recently and we have been having connectivity issues with our iphones. The iphone connect to the gateway fine, but the internet access either drops completely or slows often. The only workaround I have been able to find is setting security to WPA3-Personal instead of WPA3-Personal
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I have same issue, I don't want to hear that this is the accepted network broadcast delay, its not! I can be watching an event, speaking on phone with friend and they are watching as well, and they say "Oh No" and we are in commercial or event was n
bigraym
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Live tv delay
My tv boxes are having issues with live tv delays. I watch alot of sports and the tv boxes are 30-45 seconds behind the live tv transmission. The xfinity app I stream on my tablet is ahead of the tv boxes. This issue just stated within the last 6 months. I had a technician come out to the house in t
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