Corporate Complaint

What is a phone number or email for the corporate office to file a complaint? I've spent hours on the phone with customer service without any viable results!

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XfinityGabriel

Official Employee

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1.9K Messages

4 days ago

user_3kh6yl, Hi! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about with spending hours without results. You've come to the right place to file a complaint. Over social media, we are a dedicated team of Comcast Corporate Experts who can help with this. Would you mind providing some more details of what happened?

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user_wmip2b

3 Messages

my 94 year old mother mother has a land line that hasn't been working right for inbound calls for over a month, After at least 4 online chats ,

one in Xfinity store and one video chat in the store. We have gotten nowhere. They told me her modem was fine so no need to replace it.

I technician is coming out Monday .....another bill to pay and another day for me to take off. She is already paying $197 a month for a phone & wifi for her Kindle to read books.
No one can explain why outbound calls are fine but inbound calls take 3-4 times. to reach her plus why sometimes its going to Voice Mail when she doesn't us it as she used an answering machine....easier to see. In fact in the last 24 hour Comcast Service has called at least 2 times and stopped on the first ring or two !

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3 days ago

0

XfinityBillie

Official Employee

•

2.9K Messages

user_wmip2b I definitely understand the frustration and we would be happy to make sure we are following up with you after the technician visit to ensure the phone service is working well. I would also love to take a look and evaluate the account for you and make sure your mother is in the best package to meet her needs, at the best price possible. Please send us a DM to Xfinity Support with your full name, the account holder's name if different and the service address.

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3 days ago

0

Devices

user_3kh6yl

Corporate Complaint

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