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user_3kh6yl
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Monday, December 9th, 2024 7:01 PM

Corporate Complaint

What is a phone number or email for the corporate office to file a complaint? I've spent hours on the phone with customer service without any viable results!

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Updated 

13 days ago

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XfinityGabriel

Official Employee

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2.1K Messages

3 months ago

 

user_3kh6yl, Hi! Thanks for taking the time to reach out. This is definitely not the experience we like to hear about with spending hours without results. You've come to the right place to file a complaint. Over social media, we are a dedicated team of Comcast Corporate Experts who can help with this. Would you mind providing some more details of what happened?

 

4

user_wmip2b

3 Messages

my 94 year old mother mother has a land line that hasn't been working right for inbound calls for over a month,   After at least 4 online chats ,

one in Xfinity store and one video chat in the store.  We have gotten nowhere.   They told me her modem was fine so no need to replace it.

I technician is coming out Monday .....another bill to pay and another day for me to take off.  She is already paying $197 a month for a phone & wifi for her Kindle to read books.
   No one can explain why outbound calls are fine but inbound calls take 3-4 times. to reach her plus why sometimes its going to Voice Mail when she doesn't us it as she used an answering machine....easier to see.   In fact in the last 24 hour Comcast Service has called at least 2 times and stopped on the first ring or two !

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3 months ago

0

XfinityBillie

Official Employee

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3.1K Messages

 

user_wmip2b I definitely understand the frustration and we would be happy to make sure we are following up with you after the technician visit to ensure the phone service is working well. I would also love to take a look and evaluate the account for you and make sure your mother is in the best package to meet her needs, at the best price possible. Please send us a DM to Xfinity Support with your full name, the account holder's name if different and the service address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it


 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

0

user_bmc924

1 Message

@XfinityGabriel​ 

I need corporate email or direct contact myself! I have been dealing with idiots for 3 months now and my outside cable wire still has not been replaced and haing issues with my internet for months now.  I have spent hours, days and months dealing with this and no response from supervisors, no response from the escalation team (4x), still no credit on my account for the last full 3 months!  BUT...instead, you have no problems collecting my money and increasing my bill. Email or direct # to someone in charge of the Chicago region.

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2 months ago

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XfinityAmandaB

Official Employee

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2K Messages

 

user_bmc924 Thank you for letting us know about your experience. That contact information is not something we can provide but you reached out to the correct place. We are a team of corporate experts and do handle issues like this that need to be escalated further and would appreciate the chance to help. If you could send our team a direct message with your full name, the name listed on the account (if different), the service address associated with your account, and more details on your issue I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_pef7pz

1 Message

2 months ago

I need to file a complaint to corporate. XFINITY stole money from our account and instead of issuing a refund, they sent us a bill. Our bank has not received a credit/ chargeback to our account, but they are insisting that they sent it. I have been trying to resolve this issue since October of 2024. I have spoken to a dozen different CSR and supervisors. I need the email address to file an official complaint. There is no longer a DM button to send a message on this page. 

(edited)

1

XfinityGabriel

Official Employee

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2.1K Messages

 

user_pef7pz, Hi there! Thanks for taking the time to reach out and for your patience while waiting for a response. I can understand wanting to file a complaint to corporate if I did not receive a refund and received a bill instead. This is definitely not the experience we like to hear about. I am sorry to learn that you have not received a solution to this since October after speaking with different supervisors and representatives. You've reached the right place. Our team of experts specializes in providing solutions in a timely manner to refund requests such as this over social media. To further assist, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_2yu6vc

1 Message

2 months ago

I was charged for 2 extra phones and charged the amount of about $50. more than I should have been for 7 months.  I should have caught it earlier but thought it was the cable charge not the mobile phone charge.  After 5 calls that lasted well over an hour talking to the billing department, the fraud department and several others, I was told that I must have had 3 phones. I never had more than one phone.  The money is around $200. that I am owed but that is beside the point.  I felt like they were not believing me and I was being given the runaround. I felt like calling the CEO and talking to him directly.  

1

0

XfinityDena

Official Employee

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2.9K Messages

@user_2yu6vc

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 months ago

0

user_26966s

1 Message

1 month ago

I need some resolution!!!!!  I have been dealing with this since December 14th.   Fraud, lies, getting spam calls from fake xfinity employees , inside job stolen phone the list is endless....  I need resolution.  My brother is an attorney and we will be doing something with this soon.

1

0

XfinityBenny

Official Employee

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790 Messages

@user_26966s Hello. Please explain your experience in detail without any personal information so we can assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

user_ta1q8g

1 Message

15 days ago

They took double payments out of my account twice so far. No one will fix the issue and they lie and told me I signed a virtual contract. Whatever that is. I’ve been looking for my money back on my account and still nothing. They won’t give you a higher up number. They said there is none which is another lie. I switched over from my company due to a supposed to be bundle and my phone stopped working. This is s joke and by far the worst company I’ve ever dealt with. And then they wanna charge you to leave the unknown contract they put you on. I will never refer them to anyone I know. And still I WANT MY MONEY BACK. 

1

0

XfinityBrianH

Official Employee

 • 

1.2K Messages

 

user_ta1q8g Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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13 days ago

0

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