Official

Accepted

Unanswered

Advanced Filters

Search Results (219.8K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Closed

Voice control not working

I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions work, on/off volume. If we push the mic button it tells us "somethings not right, try again later". We've paired, unpaired, paired again,  made two calls

Question

147.4K

9

Accepted Solution

Official Solution

Closed

on demand message need to upgrade to X1

Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1.  I have a non-X1 cable box with a monthly package add on:  Digital Preferred including On Demand programing.  If I don't upgrade to X1 does this mean I can't see some of m

Question

4.6K

16

Accepted Solution

Official Solution

Closed

Signing in to Apple TV via Comcast's 3rd party app feature

I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r

Question

4.4K

17

0

Accepted Solution

Official Solution

Closed

Where is the WPS button on the XB-7 modem?

Is it that little indented thing in the back? And what are the secret codes for the multi-colored light on top?   I've been trying to find a manual but haven't had any luck so far.

Question

153.7K

7

0

0

Accepted Solution

Official Solution

Closed

Modem restarts at least 3 times per night

It's in the title. I have dealt with this for a while and only this past week have a tried to actually address it because it's becoming very frustrating. Typically i noticed this while gaming, my internet would drop randomly for a few seconds and then pick back up. It usually happened fast enough th

Question

2.6K

9

0

Accepted Solution

Official Solution

Closed

Correct WiFi password not being recognized?

We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bo

Question

23.2K

10

0

Accepted Solution

Official Solution

Closed

Drop Russian TV

As the whole world has united to stop Russia from the crime against humanity, dropping Russian TV channels is a way to stop Comcast subscribers sponsoring Russian government. What is the best way to submit this request?

Question

4.6K

18

Accepted Solution

Official Solution

Closed

Managing your Xfinity Account online

We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional

Question

19.6K

24

0

Accepted Solution

Official Solution

Closed

Metv not working

Why is Metv not working? Champaign, llinois

Question

24.1K

21

Accepted Solution

Official Solution

Closed

Replace Modem

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

Question

701

2

0

Accepted Solution

Official Solution

Closed

How to turn off closed captioning in Peacock app

The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.

Question

90K

20

Accepted Solution

Official Solution

Closed

Has anyone been able to apply with Xfinity for the EBB?

I keep getting error messages. I've tried calling and chatting, and they tell me the ONLY way is the Xfinity EDD step 3 button. Is my only answer to switch providers? The EBB discount is good at all my other options,  but I'd hate to have to switch. 

Question

11.9K

49

Accepted Solution

Official Solution

Closed

H&I Missing from 116 and 1012 in the Seattle Area

What happened to H&I? I was watching it last night and this morning both channels are broadcasting a Spanish station.  Did it move, or was it removed?  This is one of my primary stations.

Question

7.1K

60

Accepted Solution

Official Solution

Closed

Root Sports being dropped from Popular TV package

Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports.  Leaving you after 20 years.  Hello Fubo.

Question

5.9K

43

Accepted Solution

Official Solution

COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!!  I looked online and the Comcast e-mail server is down

Question

6.6K

45

Accepted Solution

Official Solution

Closed

Apple Watch 5 Series Cellular Activation

I have had nothing but issues and poor customer service since signing up for Xfinity Mobile.  I thought finally I was to the point where I have no need to contact them again for anything, but not the case.  I have been back and forth with multiple reps trying have an Apple Watch added to my account.

Question

8.8K

67

Accepted Solution

Official Solution

Closed

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!

Question

20.4K

124

Accepted Solution

Official Solution

Closed

Apple TV app looping me back to activation screen repeatedly

Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my c

Question

9.3K

34

Accepted Solution

Official Solution

Closed

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

Question

18.6K

204

Accepted Solution

Official Solution

Closed

Canceling Internet Service After Paying the Bill

Hello, I am a little confused about how the service period and service cancellation work and was wondering if someone could help me with it My internet service period is from the 20th to the 19th of next month, and I pay my bills on the 6th. I am planning on moving out of my current house on the 1

Question

298

2

0

forum icon

New to the Community?

Start Here