Hello, @Tanquen2. I appreciate you bringing your data usage concern to our attention. I also work from home and used more data than what I used to before the pandemic. I would be more than happy to review your account to see what option we have ava

Hello, @user_503592, thank you for reaching out to our forum regarding your device concerns. I don't have an exact answer to your Google Pixel phone questions, as we do update our devices, and it's possible that in the future we have a larger selecti

@behe_95, I completely understand how frustrating this issue is. This is far from the experience we want you to have. Their department may be experiencing high volumes at this time. At this time, our representatives at 855-75-PREPAID need to take a f

Hi @user_7e3978 Welcome to our Forums page! I'm so disappointed to know you have been experiencing service issues for so long now. As someone who works from home and has kids doing online school, I know how crucial it is to have a strong and steady

Hi there, thank you for your response. I thought so but better safe to ask than assume. I am happy you got that all figured out! I hope you are enjoying your new services. If you have any questions or need assistance on anything our team of awesome E

Hello @Isaiahhoagland12! Thank you for the update, we appreciate it! Do you know if the hotspot you have been connecting to is a business or residential address? Our residential customers are able to turn off their hotspots!

Hi @Dakotamurray Welcome to our Xfinity Forums! I hope the storm didn't cause any major damage for you! Here's a link which contains details on what the lights on the xFi (3rd generation) gateway mean. If this does not help, please let us know in a

Thank you for letting us know, I appreciate it! Since the hotspot is working for your brother and not you, it means it's still available for public use! I would suggest checking out this link and follow the troubleshooting steps to see if that helps:

Hello, @Isaiahhoagland12, I'm sorry you are not able to get online using your phone. That is weird you are getting a failed to find IP address when your brother can get online just find. It makes me wonder if it has something to do with your device.

I have three people working remotely from my home so I know how important it is to have a connection. At this time, we will need to wait for the serviceability team to get everything completed before we can get you service. I appreciate your patience

That's a great question and please feel free to ask as many as you need! We do not have a username for you to use, but as soon as the account is created, you can set up a profile online and have unlimited access to hotspots even before your service i

I understand this has been a process to get your new home set up with services. I will be following up on your account to make sure we get this taken care of as quickly as possible.

We are ecstatic to hear that you were able to receive a resolution with the help of one of our awesome XFINITY store representatives. As one of the fastest and most reliable internet service providers in the market, we normally provide solutions to j

@user_e234f0 It's a good first place to start to see if the issue is related to the remote or the actual cable box. If the issue still happens after getting new remote, then it's clearly the box's problem. Feel free to pick one up at any of our local

Thanks for getting back to us @MikeMili I can understand the frustration this would cause when you are getting conflicting information and this is not the experience we want you to have as a valued member of the Xfinity family. Did you get an app

Thank you for reaching out about your channel line up. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward

Hey there, I would be happy to get to the bottom of this for you. Can you please send a Direct message to Xfinity Support with your name and address for me?

Hello @user_947745, it is always free to pick up a new remote at one of our awesome Xfinity stores! Alternatively, our department could help ship a new remote. If you would prefer to have the remote shipped. Please send our team a private message wit

Hello @user_73f892, thank you for reaching out to us for help with your device shipment. Currently, Xfinity Mobile support via social is limited, and we only have access to help with general questions about pricing, service offers, and basic troubles

Hi there, @user_e234f0! This sounds like a pain, indeed! You're in the right place for help with your Comcast equipment and services and our community is happy to help. Would it be possible to describe the issue you're running into in a bit more deta