Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (470.3K)
Accepted Solution
Official Solution
Closed
Root Sports being dropped from Popular TV package
Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports. Leaving you after 20 years. Hello Fubo.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Direct messages
How do i get access to Direct messages
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Access not Authorized You signed in successfully, but you must be an Xfinity user to enjoy this serv
Losing my mind with the lack of service response from Comacst. Yesterday, self-installed television service without issue. Downloaded app to set up Wifi router. Logged in with username/password only to receive this error message: "Access not Authorized. You signed in successfully, but you must be an
Question
•
Xfinity App
Accepted Solution
Official Solution
Closed
Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I
Question
•
Plan
Accepted Solution
Official Solution
Closed
DM Email Notification Not Working
I am new to DMs. I have not been able to receive email notifications for DMs. Platform (forum) notifications for DMs are working. Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked. The email address in my profile is correct. I
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
H&I Missing from 116 and 1012 in the Seattle Area
What happened to H&I? I was watching it last night and this morning both channels are broadcasting a Spanish station. Did it move, or was it removed? This is one of my primary stations.
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
Correct WiFi password not being recognized?
We have been unable to connect to wifi and every time we try to reconnect it says our password is incorrect. No one has changed the password, I can see that on our account it is the same. We have restarted the gateway, we unplugged it for a few minutes, we tried using the original password on the bo
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
iPhone 13 Pro Shipping Times?
I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!
Question
•
Plan
Accepted Solution
Official Solution
Closed
COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED
When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!! I looked online and the Comcast e-mail server is down but I
Question
•
Accepted Solution
Official Solution
Closed
Where is my password for my Xfinity cable/modem router?
I'm trying to log into my Xfinity cable modem/router (I want to see what wireless channels it's using), but I don't have a password for it. Where do I find the password? There's a password printed on the side of the router, but that's just for the wireless access. Thanks.
Question
•
Your Home Network
Accepted Solution
Official Solution
Closed
on demand message need to upgrade to X1
Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1. I have a non-X1 cable box with a monthly package add on: Digital Preferred including On Demand programing. If I don't upgrade to X1 does this mean I can't see some of my stations On Demand anymor
Question
•
On Demand
Accepted Solution
Official Solution
Closed
MeTv Cartoon Channel
On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Xi-6(a) vs XiOne-sc(a)
I changed my service and received another flexbox, when I already have one. The model is different though. I'm wondering if it's even worth setting up the new device and dealing with activating steps for all my streaming apps etc. I currently use the Xi-6(a) model which I received last year and they
Question
•
Flex
Accepted Solution
Official Solution
Closed
Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a
Question
•
Customer Service
Accepted Solution
Official Solution
Closed
Managing your Xfinity Account online
We recently resolved an issue that was preventing Xfinity Flex customers from managing their Xfinity services on Xfinity My Account. All Flex customers should now be able to manage their Xfinity services through My Account online or through the My Account app, including browsing or adding additional
Question
•
Flex
Accepted Solution
Official Solution
Closed
Signing in to Apple TV via Comcast's 3rd party app feature
I have subscribed to Apple TV through Comcast's recent offer and am unable to log in to Apple TV via Comcast's 3rd party app menu. It presents me with log-in screen and as I initiate that via my mobile device (I already have an Apple ID) it "loops" by indicating on my iPhone that I'm logged in but r
Question
•
Channels and Programming
Accepted Solution
Official Solution
Closed
How do I search for forum posts?
How do I search for forum posts?
Question
•
Getting Started
Accepted Solution
Official Solution
Closed
Turning off AP isolation also known as client isolation
I bought a Google Nest Mini. It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device. Please help me figure how to achieve this on my modem! I went to settings but nothing matched!
Question
•
Xfinity App
Accepted Solution
Official Solution
Closed
How am I supposed to pay my bill when I can't log in to the website?
I would assume that XFinity would like to pay my bill every month, on time. Yet, I can't log in to their website for the second month in a row. I've manage to theoretically pay through the Assistant, which is a piece of useless garbage. And when I try to get to an agent through it, it takes multiple
Question
•
Sign-In and Account Management
Accepted Solution
Official Solution
Closed
How to turn off closed captioning in Peacock app
The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work. X1 Box is XG2V2-P. Thank you.
Question
•
X1
