Official

Accepted

Unanswered

Advanced Filters

Search Results (130.7K)

Relevance

Accepted Solution

Hello, @user_503592, thank you for reaching out to our forum regarding your device concerns. I don't have an exact answer to your Google Pixel phone questions, as we do update our devices, and it's possible that in the future we have a larger selecti

 to the conversation: 

0

0

Xfinity Mobile Shop Lacks Google Phones?

I'm just curious whether or not xfinity mobile will sell google phones. When i first switched over i bought my Google Pixel 4 XL through them. Just r

Question

Hi @user_7e3978 Welcome to our Forums page! I'm so disappointed to know you have been experiencing service issues for so long now. As someone who works from home and has kids doing online school, I know how crucial it is to have a strong and steady

 commented 

1 m ago

 to the conversation: 

0

0

Internet not being stable

So for the past 5 years we have been having the 50mbps essentials plan and until last December of 2020 we started to have problems where the internet

Question

Hi there, thank you for your response. I thought so but better safe to ask than assume. I am happy you got that all figured out! I hope you are enjoying your new services. If you have any questions or need assistance on anything our team of awesome E

 to the conversation: 

0

New Modem

I just installed my new xfinity modem and everything is running great….but there are a red and blue tab on top of the modem …am I suppose to pull them

Question

Hello @Isaiahhoagland12! Thank you for the update, we appreciate it! Do you know if the hotspot you have been connecting to is a business or residential address? Our residential customers are able to turn off their hotspots!

 to the conversation: 

0

Failed to find IP address

I've been using the Xfinity hotspot at my house for the past few months and it's been working just fine. However lately I tried connecting, and it say

Question

I understand this has been a process to get your new home set up with services. I will be following up on your account to make sure we get this taken care of as quickly as possible.

 to the conversation: 

0

Been trying to get my address added for 2 weeks

I’m currently moving into new construction and have had a ticket in for weeks to get my new address added so I can order service. Still no resolution

Question

Thanks for getting back to us @MikeMili I can understand the frustration this would cause when you are getting conflicting information and this is not the experience we want you to have as a valued member of the Xfinity family. Did you get an app

 to the conversation: 

0

Flex with hulu

Having constant issues with flex and Hulu. 95% of the time everything works but Hulu live. Says it can't connect, check internet connection. Connectio

Question

Thank you for reaching out about your channel line up. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward

 commented 

1 m ago

 to the conversation: 

0

0

Paramount Network

I have been trying to get my TV service down to what I want. I pay for a package as part of living in my community.  I have a couple of add ons

Question

Hey there, I would be happy to get to the bottom of this for you. Can you please send a Direct message to Xfinity Support with your name and address for me?

 to the conversation: 

0

2

Wheres my equipment

Ordered my internet service on August 15. Had to go out of town so chose a delivery date of today, August 26. Still not received anything relating to

Question

Hello @user_73f892, thank you for reaching out to us for help with your device shipment. Currently, Xfinity Mobile support via social is limited, and we only have access to help with general questions about pricing, service offers, and basic troubles

 commented 

1 m ago

 to the conversation: 

0

0

Shipped to wrong address

I had just signed up with Xfinity mobile and I told the agent who had helped me, that I’ve never lived in Fort Collins and now I check my tracking and

Question

New to the Community?

Start Here