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user_a805b4
20th Anniversary celebration
1st Topic
1st Reply

Visitor

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4 Messages

Monday, February 13th, 2023 4:48 AM

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Free Peacock

Why am I reading an online news article claiming Xfinity is taking away customers free access to Peacock premium? This had better not be true! Xfinity charges a small fortune for their services and this small perk was the absolute least they could do for us loyal customers!

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1 year ago

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Official Solution

XfinityDilary

Official Employee

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1.8K Messages

2 years ago

I am sincerely sorry. Upon further review, I do see a recent notification that confirms the change. Starting Feb. 13, customers will receive bill notifications letting them know we’ll no longer include Peacock Premium with Xfinity services at no additional charge starting June 26.  If you wish to continue receiving Peacock Premium, you’ll need to set up your subscription directly through Peacock or can re-subscribe by saying “Peacock” into your Voice Remote. 

This comment was created from this reply

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user_ef4153

Visitor

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5 Messages

@XfinityDilary​ You honestly think this is a solved situation. Think you ought to reconsider

2 years ago

user_MG3628

Regular Visitor

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17 Messages

@XfinityDilary​ Well I don't know what is going on because I spent hours  YES HOURS trying to sort out issues with an app on Flex (and on my Firestick) and the fact that I can no longer watch Peacock AT ALL unless I sign on to pay $4.99 a month!  I have watched Peacock and the app that is no longer working (Discovery+) most of all in my life.  Last night I finally had tie to watch a movie I have been wanting to watch and could not load my rarely used Discovery+ app  I went through all the bells whistles instructions hoops and conversations with multiple levels of support multiple times last night.  I wasted my whole movie slot talking to people who were not trained to help solve the issue and wake up this morning to canned email telling me to reset all the things that were reset multiple times last night  I have cancelled Discovery+ and now will be deciding whether to sign on to Dish where at least there should be consistency in availability of what is available or signing on to Frontier Fiber w/cable  I have had enough  I too paid almost $300 a month for most of 40 years (max plan you had seems like) and now pay too much for getting nothing but a headache.  Very aggravated,

2 years ago

user_MG3628

Regular Visitor

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17 Messages

@MGillette3​ Oh yeah if Peacock was not to change til June 26th why can't I watch it now  Last time I Looked it is still May

2 years ago

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kidavichi

New Poster

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3 Messages

@XfinityDilary​ I am wanting to take advantage of the lower price via resubscribing via my voice remote. However, after receiving my Flex equipment, I continued to use my Roku device and after some nudge emails to use Flex, Xfinity sent me a notice demanding I return the device. So now, despite being a customer, without the Flex device I can't qualify for the lower rate.
Yes, it's just a couple bucks less a month but it's the principle of the matter. $2 a month x many customers and suddenly it's enough money to speak up about.
To replace my Flex box it states I would need to pay a $15 activation fee. No thanks.

2 years ago

0

Accepted Solution

hotdog1971

Contributor

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12 Messages

2 years ago

I just saw a report in a news feed on this topic.

I have to say I've been a loyal Xfinity customer paying hundreds of dollars a month for more than 20 years, but now it's getting ridiculous, squeezing us for every last dollar! Why so the CEO and shareholders can sit on their [Edited: "Language"] counting the profits. Yep, capitalism at its finest, milk'em for what they've got. 

Oh, and watch out If you like streaming a lot and most things in 4K, because you might hit the 1.2TB data cap and get charged (after a free warning email) $10 for every 50GB over (they kindly capped at $100) or you can to pay $30 extra for unlimited data, which seems ironic in this day and age when everyone else offers unlimited data, but not Xfinity! 

I guess it's about time to cut the cable "coax" and try Ziply Fiber.

(edited)

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XfinityDilary

Official Employee

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1.8K Messages

2 years ago

Hey, @user_a805b4! Thanks for posting on our Community Forums to let us know about this. I am not aware of any changes to our Peacock App or subscription. Where did you see the article? 

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user_a805b4

Visitor

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4 Messages

2 years ago

I saw the article on a Facebook post by Deadline Hollywood just before 6pm cst tonight.

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XfinityAngie

Official Employee

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1.5K Messages

You will continue having Peacock Premium included with your service until June 26. We will be releasing more information as we get closer to that time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a805b4

Visitor

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4 Messages

Unacceptable. I’m done.

2 years ago

XfinityDilary

Official Employee

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1.8K Messages

I am sincerely sorry. Upon further review, I do see a recent notification that confirms the change. Starting Feb. 13, customers will receive bill notifications letting them know we’ll no longer include Peacock Premium with Xfinity services at no additional charge starting June 26.  If you wish to continue receiving Peacock Premium, you’ll need to set up your subscription directly through Peacock or can re-subscribe by saying “Peacock” into your Voice Remote. 

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ef4153

Visitor

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5 Messages

This change is extremely unacceptable!!! You just increased costs to the point my bill is now over $300/month and now you take away a nice perk which will cause another increase. I am trying to stay loyal but xFinity better have an unbelievable explanation for this as there is no common sense one except pure greed

2 years ago

user_ef4153

Visitor

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5 Messages

@XfinityAngie​ This really [Edited: "Language"] and is unacceptable customer service. I have been a loyal customer and put up with price increases to whwre I am now over $300/month. Do you really want to lose more customers. Sickening and pure greed

(edited)

2 years ago

ki1o

Contributor

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112 Messages

2 years ago

(edited)

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SueM1

Regular Visitor

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7 Messages

2 years ago

I have lost my access to Peacock 2 months before the change is supposed to happen. It’s telling me I’m not subscribed. On the phone for 6 hours with no resolution. Xfinity said to contact Peacock directly. No luck with that either.

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CCCrystal1

Problem Solver

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528 Messages

Hello! I'm so sorry to hear about your issue with Peacock. Please send me a private message with your full name and full service address. I can most definitely take a further look at this for you. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. 

I no longer work for Comcast.

2 years ago

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user_MG3628

Regular Visitor

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17 Messages

I spent hours last night working this issue with no resolution and no answers,  I can not access Peacock unless I sign up to pay for it ,,,and have other issues that in spite of hours of effort went unresolved  Wish "I" got paid by the hour for all the hours I have fought trying to use Flex box effectively,

2 years ago

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CCBrian1

Contributor

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367 Messages

Hello @MGillette3 , thank you for taking the time to reach out to our great team through Forums. I'm bummed to hear of your experience with Peacock channel. I know I would be reaching out as well to figure this out. You stated about issue watching through Firestick, are you having issues watching on your phone or tablet for example? 

I no longer work for Comcast.

2 years ago

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user_MG3628

Regular Visitor

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17 Messages

I have not checked Peacock on anything except Flex which is the only place I watch it   The Discovery+ is what is not loading anywhere.  I don't know about Peacock but I wanted to watch it on Flex as well as Discovery+  I have put my hours in this week working to make Flex work  I am done trying

2 years ago

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XfinityKassie

Official Employee

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1.4K Messages

@MGillette3  I completely hear where you are coming from, especially when time is so valuable. Since you mentioned you were having an issue with your Discovery+ App as well as your Peacock, I would like to take a look at your services and make sure there is not an underlying issue that should be addressed. To begin, can you please send a DM with your full name and service address? 

 

To send a "Direct Message" message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

moodyj66

Contributor

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43 Messages

2 years ago

I had no idea about this change until I saw the notification in my account today. The one "free" thing they offered is being taken away. My only question is the price to subscribe. Does the $2.99 price only apply if I subscribe and watch through Xfinity? I typically watch on my iPad using the Peacock app or from my Firestick.

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XfinityVianney

Official Employee

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1.8K Messages

Hi, @user_a805b4. With the Peacock Premium renewal, you'd still be able to enjoy your favorite content from the Peacock App just like you did before. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

moodyj66

Contributor

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43 Messages

Thanks for the response @XfinityVianney 

2 years ago

0

XfinityVianney

Official Employee

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1.8K Messages

I know this is a big change @user_a805b4 but we are here if you have any further questions. I also encourage you to create a post if you have specific concerns related to your account, so we can help you directly with anything you need. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

wvzr1

Contributor

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104 Messages

So I get an email that I need to pay 2.99, others get email telling them continues FREE because of their rewards status? What is the 'REAL DEAL' I understand it's no additional charge for the Xfinity gig+ group also. What benefits does a nearly 20 year subscriber get?

2 years ago

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nayaugpark

Frequent Visitor

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22 Messages

2 years ago

I'm on the diamond level and was told we can use that to continue the free subscription.  How does that work?

4

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CCValerie

Official Employee

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974 Messages

Great question, @nayaugpark, did you recieve the offer through the Xfinity app or through the Rewards' page online?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

nayaugpark

Frequent Visitor

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22 Messages

It was a general message about a month ago.  Since no matter what browser or device I use to get to my rewards page an error message comes up and says the page won't load I can't see what any of the rewards are.

2 years ago

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CCValerie

Official Employee

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974 Messages

@nayaugpark, I am sad to hear of the troubles you are having with your Xfinity Rewards. We certainly do not want you to miss out on any amazing deals or offers. Please create a new post concerning this topic and we can definitely assist you! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Terry0327

Contributor

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215 Messages

@nayaugpark​ If you have a VPN on your wifi it can cause many pages and especially Xfinity pages not to load. I had to turn my VPN off with Norton to even get my email with Xfinity. It took me two weeks to figure out what was going on and my Charge Card customer service person was the one to actually suggest this could be the problem.

1 year ago

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user_7a91f7

Visitor

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18 Messages

2 years ago

Well it appears it has happened. Free Peacock Premium is going away this month. 6/26/23….My issue is I have the XFinity DVR and often record fromNBC programs. The XFinity DVR recordings often have issues in the middle of playback and with an auto apology it automatically shifts over to the Peacock recording in its place!!!! So now what do I do when the expensive DVR I pay for doesn’t work & your back up option is now a payment. Sad….

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camdids

Contributor

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97 Messages

2 years ago

Latest is an Email to me telling me I can have Peacock Premium at no extra cost, due to being an Xfinity Rewards Diamond member. 

It sounds like I will have to watch for the offer to appear in the Rewards to get it.

Is this correct

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CCBrian1

Contributor

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367 Messages

Hello @camdids  , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. I understand you are asking about an Xfinity Rewards member offer regarding Peacock Premium. I would love to investigate this for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See  https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

2 years ago

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wvzr1

Contributor

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104 Messages

I haven't seen an email with anything other than the 2.99 offering. How about one of the 'Official Xfinity Employee' reach out to ME!

2 years ago

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Terry0327

Contributor

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215 Messages

@wvzr1​   Claim the Reward if you are a Diamond Member and you will get an email with instructions. At least this is how it worked for me,

1 year ago

0

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