Free Peacock

You will continue having Peacock Premium included with your service until June 26. We will be releasing more information as we get closer to that time. 

Unacceptable. I’m done.

I am sincerely sorry. Upon further review, I do see a recent notification that confirms the change. Starting Feb. 13, customers will receive bill notifications letting them know we’ll no longer include Peacock Premium with Xfinity services at no additional charge starting June 26.  If you wish to continue receiving Peacock Premium, you’ll need to set up your subscription directly through Peacock or can re-subscribe by saying “Peacock” into your Voice Remote. 

This change is extremely unacceptable!!! You just increased costs to the point my bill is now over $300/month and now you take away a nice perk which will cause another increase. I am trying to stay loyal but xFinity better have an unbelievable explanation for this as there is no common sense one except pure greed

@XfinityAngie​ This really [Edited: "Language"] and is unacceptable customer service. I have been a loyal customer and put up with price increases to whwre I am now over $300/month. Do you really want to lose more customers. Sickening and pure greed

Hello! I'm so sorry to hear about your issue with Peacock. Please send me a private message with your full name and full service address. I can most definitely take a further look at this for you. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. 

I spent hours last night working this issue with no resolution and no answers,  I can not access Peacock unless I sign up to pay for it ,,,and have other issues that in spite of hours of effort went unresolved  Wish "I" got paid by the hour for all the hours I have fought trying to use Flex box effectively,

Hello @MGillette3 , thank you for taking the time to reach out to our great team through Forums. I'm bummed to hear of your experience with Peacock channel. I know I would be reaching out as well to figure this out. You stated about issue watching through Firestick, are you having issues watching on your phone or tablet for example? 

I have not checked Peacock on anything except Flex which is the only place I watch it   The Discovery+ is what is not loading anywhere.  I don't know about Peacock but I wanted to watch it on Flex as well as Discovery+  I have put my hours in this week working to make Flex work  I am done trying

@MGillette3  I completely hear where you are coming from, especially when time is so valuable. Since you mentioned you were having an issue with your Discovery+ App as well as your Peacock, I would like to take a look at your services and make sure there is not an underlying issue that should be addressed. To begin, can you please send a DM with your full name and service address? 

To send a "Direct Message" message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Hi, @user_a805b4. With the Peacock Premium renewal, you'd still be able to enjoy your favorite content from the Peacock App just like you did before. 

Thanks for the response @XfinityVianney 

I know this is a big change @user_a805b4 but we are here if you have any further questions. I also encourage you to create a post if you have specific concerns related to your account, so we can help you directly with anything you need. 

So I get an email that I need to pay 2.99, others get email telling them continues FREE because of their rewards status? What is the 'REAL DEAL' I understand it's no additional charge for the Xfinity gig+ group also. What benefits does a nearly 20 year subscriber get?

Great question, @nayaugpark, did you recieve the offer through the Xfinity app or through the Rewards' page online?

It was a general message about a month ago.  Since no matter what browser or device I use to get to my rewards page an error message comes up and says the page won't load I can't see what any of the rewards are.

@nayaugpark, I am sad to hear of the troubles you are having with your Xfinity Rewards. We certainly do not want you to miss out on any amazing deals or offers. Please create a new post concerning this topic and we can definitely assist you! 

@nayaugpark​ If you have a VPN on your wifi it can cause many pages and especially Xfinity pages not to load. I had to turn my VPN off with Norton to even get my email with Xfinity. It took me two weeks to figure out what was going on and my Charge Card customer service person was the one to actually suggest this could be the problem.

Hello @camdids  , thank you for taking the time to reach out to our great team through Forums. I appreciate your patience with our response. I understand you are asking about an Xfinity Rewards member offer regarding Peacock Premium. I would love to investigate this for you. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9 for an example.

I haven't seen an email with anything other than the 2.99 offering. How about one of the 'Official Xfinity Employee' reach out to ME!

@wvzr1​   Claim the Reward if you are a Diamond Member and you will get an email with instructions. At least this is how it worked for me,