COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

It’s not the loading I’m worried about but thank you for replying. I am more concerned about all of the saved email from the past eight months that disappeared! I have started to receive new emails, but the old ones are nowhere to be found,

I just had the same thing happen to me.  Trouble with loading, opening, and printing emails.  Can't get into my trash, and NOW, A whole file is missing.  This file is important as well!!!

Thanks - hopefully they are able to fix it. 

@truthseeker719​  I hope this doesn't have anything to do with the hack they had awhile back.  

@weezanne thanks for letting us know. If you are still having trouble please let us know. 

it is really very unlikely that customer support can help you. A mail server problem usually requires a team of high-level engineers to fix.

@janette_c Thank you for taking the time to reach out to us here on our Xfinity Forums. Are you still experiencing issues with your email? Can you provide me some more details about what's happening and how you are accessing your email? Is it via a third party email client or through our Xfinity website?

Hello @Anon626909, and thank you for reaching out for help with your email issue. I would be happy to look into the problem you are having. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Same thing for me! Tried all the solutions - I am getting new mail but all the emails from 12/14/23 to yesterday are gone 

Thank you for reaching out to us here @LoriB103. If you are still having issues with that email service send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

We are glad your email is working and they all came back. I hope you have a wonderful weekend and take care!

Still not working for me

@XfinityWilliam​ 

my mail is still gone in all of my folders!

Hello @user_ne8svr! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I’ve got the same error and can’t get through to Xfinity 😡

I was away from my computer for a while, and my inbox is now back.

Happy to hear rightfooted. Thank you for the update! 

Same issue  for me and 

I have not received any new emails since Jan 21, 2024 on my phone email, but cannot find how to login to my comcast email on my computer to delete multiple emails at a time.