U

Visitor

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1 Message

Thu, Feb 3, 2022 8:55 PM

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Turning off AP isolation also known as client isolation

I bought a Google Nest Mini.  It says I need to shut off AP isolation or customer isolation in order to connect this newly purchased device.  Please help me figure how to achieve this on my modem! I went to settings but nothing matched!

Accepted Solution

Official Solution

XfinityJay

Official Employee

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449 Messages

8 m ago

Hi there. Thanks for taking the time to reach out. AP Isolation typical refers to networks on your modem other than the home. Disabling our Xfinity Wi-Fi hotspot usually does the trick for these devices. Here's some info on how to https://comca.st/3ut4CEB. Hope this helps! 

Visitor

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1 Message

@XfinityJay

Finally a solution that worked. Whoever is trying to "turn off AP isolation for Xfinity" or "turn off Wireless Isolation for Xfinity" just needs to turn of Xfinity Wi-Fi hotspot using the link above by XfinityJay. You can then verify your devices are visible on a Mac running `$ arp -a` on a Terminal. Thanks @XfinityJay !

XfinityAbbie

Official Employee

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1.1K Messages

@user_15461d I am so glad to hear that worked for you! Please let us know if there is anything further we can assist with! 

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