Contributor
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275 Messages
How to turn off closed captioning in Peacock app
The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off.
Please provide EXACT instructions to turn this off. Subtitles to None, doesn't work.
X1 Box is XG2V2-P.
Thank you.
Accepted Solution
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
4 years ago
@edwardp
Thank you for posting your Peacock question here. While watching a program that has closed captions enabled, hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select/click None. Please allow 30 seconds for the subtitles to turn off. If you are still experiencing this issues, please ensure that Closed Captioning is not enabled on the X1 box. Also, we ask that you please ensure that Closed Captioning has not been turned on on your actual TV.
For additional information on Closed Captioning on X1 please see this article.
For additional information on Peacock please see this article.
If you are not using Comcast equipment, you can review how to turn Closed Captioning on the Peacock app here: https://www.peacocktv.com/help/article/subtitles
Please let us know if you have any other questions.
(edited)
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Accepted Solution
user_f038c7
Visitor
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3 Messages
3 years ago
The instructions DO work - the trick is..........
Even though NONE is highlighted you still need to click on it.
Then wait 30 seconds BEFORE getting out of that setting.
Next, press the resume button to get back into your program.
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user_22aa93
Visitor
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1 Message
4 years ago
This closed-captioning bug is a major problem and will murder the app if it's not fixed. It is the only way we can watch our San Francisco Giants games this weekend for some incredibly stupid reason, likely something to do with revenues than it will tank.
The instruction I found online earlier today said to "press on the remote." That was singularly unhelpful. Clear, precise directions are needed. That, or the major bug fix which should be proceeding apace.
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edwardp
Contributor
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275 Messages
4 years ago
Looks like there might be some good news!
I launched Peacock just now and no subtitles appeared, when the default channel (The Choice) came up. :)
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daveingeb
Frequent Visitor
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16 Messages
3 years ago
I am having the same problem. Stupid that X-1 and comcast cannot fix this
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user_b547e8
Visitor
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1 Message
3 years ago
I'm experiencing the same problem with the Peacock App only, can't get rid of the closed captioning. Trying to watch a show and it is very distracting......
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jce3301
Visitor
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1 Message
3 years ago
OK SO I CANT TURN IT OFF ON MY LR TV. THAT TV HAS THE MAIN BOX. THE #2 BR HAS THE SAME PROBLEM WITH A SATELLITE BOX. THE #1 BR HAS NO BOX AND CONNECTS VIA INTERNET IT HAS NO PROBLEM. IVE TRIED TURNING IT ON AND OFF BUT SOME THINGS NEVER CHANGE. FIX THE BUG.............................
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user_4bcf52
Visitor
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4 Messages
3 years ago
I see two different instructions for turning off the "Closed Caption" in Peacock. Neither one are viable.
When I do this one. All I get is the video status. I do not see any way to scroll left for any kind of an icon. And, my new X1 Remote/Controller does not have anything labeled as "OK".
"hit the OK button on your Xfinity remote to pause it. Then, scroll to the left text bubble icon and select None."
I do not know what you are talking about in these instructions. Where do I find this "select" or "down" on my new X1 Controller??? Everything I have tried just exits the Peacock App. So, where is this "speech bubble icon" found?
Press select or down (while watching a video)
Click left to reach the speech bubble icon.
Click on speech bubble.
Click on a language to turn on.
Click on “None” to turn off.
This inability to turn off closed captioning is a Peacock app killer for me.
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user_bb5e43
Visitor
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1 Message
3 years ago
I can't turn off the captions either. In fact, I can't even get the (orange) highlight to move to the 'speech bubble.' The Peacock X1 app worked well initially but the captions appeared, possibly after an update to the app, and now shows are virtually unwatchable! This is a truly DUMB error...🤬
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X-Finn
Visitor
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1 Message
3 years ago
Please fix this Captioning problem - I am having the same issue while trying to watch TV series. Nothing seems to work and I am watching on my TV. My X1 Remote does nothing to clear the captioning.
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salcope
Frequent Visitor
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7 Messages
3 years ago
Me too- I want to watch Olympics without captioning, please fix!
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stoutporter
Regular Visitor
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4 Messages
3 years ago
Nothing will get rid of closed captioning on Peacock. It’s off on both the TV and Xfinity preferences. I DO NOT want them.
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nosyone
Contributor
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16 Messages
3 years ago
I have the xf1 solid black remote control. No silver button. I have tried pushing on the center button and then using the left arrow. It will not allow me to go down to where the cc icon is. I have tried everything and closed captioning is still on there. Absolutely useless to me as I have vision problems that don't allow me to read the cc. So distracting that I have given it up.
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user_fc2b31
Visitor
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3 Messages
3 years ago
I’m having the same issue. Your post is the only thing that came up on topic.
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user_8dc29b
Visitor
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1 Message
3 years ago
None of the fixes work. I can hold the pause button forever when on peacock and nothing happens. I have reset box and WiFi. Grrrrr. Please help!
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