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Friday, February 7th, 2025 11:03 PM

Xfinity Target Promotion Scam

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity account number, and current account balance. They also possessed details about specific promotions on my account, including the discount amount and expiration date. The scammers attempted to lure me into a fraudulent scheme involving a purported partnership between Xfinity and Target, offering a 50% discount on internet service if I prepaid for a year using a Target gift card. When I declined, they followed up the next day with threats of account penalties.

Unfortunately, after communicating with the scammers, I did receive a text from official 615-91 (Xfinity), which asks me to provide feedback from 0 to 10. Does it mean scammers have access to Xfinity systems?

Scammers contacted me from: [Edited: "Possible scam numbers"]

Accepted Solution

Official Employee

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865 Messages

3 months ago

Good afternoon @ninjanitz. Thank you for bringing this to our attention. When you have a moment, please head over to https://internetsecurity.xfinity.com/help/report-abuse and report it to our security team. You will also find ways to contact them if you would like to discuss things further. Please let us know how it goes. 

5 Messages

Thanks! I emailed "abuse@comcast.net" and shared with them all the details and screenshots. 

5 Messages

Please make this post public so everyone is aware of this issue.

Official Employee

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2.3K Messages

ninjanitz, to confirm, are the numbers you provided in your post the numbers that were used to call you? Or are these your phone numbers that were impacted? I appreciate you already taking those steps to alert our Security team, that is the best step to take. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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31.4K Messages

@ninjanitz​ 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 Message

1 month ago

They also use the following number  [Edited: "Possible scam numbers"] for internet deal and 1 [Edited: "Possible scam numbers"] for billing.

(edited)

1 Message

1 month ago

Same!!!  Very elaborate scam they've got going.  The biggest red flag was requiring payment with a Target debit card, and the threat I received when I called them out for not warning me payment had to be specifically made by this means I was told not agreeing to this 50% off offer for 5 years would result in a $300 penalty fee.  Well I called [Edited: "Language"] on that and hung up.  They never got billing information and referred me to [Edited: "Possible scam numbers"] to handle billing which I of course will not do.  They do a great job impersonating Xfinity and it's a pretty compelling scam as far as scams go.

(edited)

2 Messages

29 days ago

Same scam just happened to me 

[Edited: "Invalid Phone Number"] From New Jersey called with 5 years of $25/month 

things that stuck out

$600 up front 

no payment for 2 years

they didn’t know how much my current plan was for 

but pretty good scam

waiting music 

options at the beginning 

tricky business

(edited)

Official Employee

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2.7K Messages

Thank you for alerting the community to the call you received, Stdauax2287! You can always reach out to us directly if something seems suspicious or you are unsure if you are actually speaking with us. We do not normally reach out directly to go over new promotions. You would reach out to us to do that. 

@Again provieds some awesome information above. We encourage you to report that to the FTC and our Customer Security Assurnace team. Did you provide the caller with any personal information? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

29 days ago

It just happed to me too. Did they deposit $70 into your account? 

2 Messages

27 days ago

The same thing just happened to me! He also knew my age, and said it was a promotion only for senior citizens. He had me login to my Xfiinity account and told me to pay my current bill.  He said he was going into the system to zero out my payments for the next 2 years.  I was to pay a discounted price upfront via a Target prepaid card.  When I realized this was a scam and declined the 'promotion', he said my phone service would be cut off for two weeks while they reversed the promotion, and I would be charged a fee to to restore my services. He had a thick Asian accent.

Expert

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31.4K Messages

@user_3dfvs2​ 

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 Message

14 days ago

Beware this number +1 [Edited: "Invalid Phone Number"] (Earlimart CA) - this is the promised discount scam tied to upfront payment with Target gift cards. These people DO have access to online Xfinity accounts. They were able to delete a balance on my account. 
They gave another (toll free) number to call with gift card information: [Edited: "Invalid Phone Number"]

(edited)

2 Messages

@user_kxhqtl​ I don't think they have access to Xfinity accounts.  He instructed me to go in and pay my balance.  Then he told me to wait while they went behind the scenes and removed my balance for the next 2 years. He said "now go back and look, and you'll see your balance is zero". But the only reason my balance was zero is because I had just paid it, lol

Official Employee

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1.4K Messages

user_kxhqtl thank you for using the Community Forums to share your experience. We take identity theft very seriously, and recommend you get in touch with our Customer Security Assurance team to report this immediately. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

14 days ago

Thanks ninjanitz for posting this.
I got a similar call. Very sophisticated, same hold music. The scammer had an accent impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address's zip code, phone number, Xfinity account number, and current account balance. They also possessed details about specific promotions on my account, including the discount amount and expiration date. The scammers attempted to lure me into a fraudulent scheme involving a purported partnership between Xfinity and Targetoffering a 50% discount on internet service if I prepaid for a year using a Target gift card.

Don't fall for it!

Official Employee

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1.8K Messages

Hey @user_bqhaan, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. We recommend contacting our Customer Security Assurance (CSA) team to report the issue. They can easily be contacted by calling 1-800-XFINITY.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

14 days ago

This is definitely someone internal to Xfinity using the account information and access to the account orchestrating it.
They were apply my autopay by somehow logging into my account and using the auto-pay set on the account to initiate a payment.
Xfinity team please note there is an malicious internal agent(s) orchestrating this scam, has access to customer info and certain access to the account.
Happy to discuss it with your security team/fraud department

Official Employee

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1.8K Messages

Hey @user_bqhaan, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. We recommend contacting our Customer Security Assurance (CSA) team to report the issue. They can easily be contacted by calling 1-800-XFINITY.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

13 days ago

Same thing happened to me. They know my previous payment amount and made a payment of the same amount to my account which showed up as credit payment. I hang up the call when they mentioned using Target gift card and that Target is covering the 50% for me. Then MY OWN CREDIT CARD SAVED ON MY ACCOUNT FOR AUTO-PAY GOT CHARGED for over $100!!!!! This is CRAZY how the entire system can get hacked this deep to access all customer information including credit card payments...

1 Message

Same thing happened to me today.  Beware. 

Expert

 • 

31.4K Messages

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 Message

8 days ago

Yes comcast was breached https://assets.xfinity.com/assets/dotcom/learn/Data-Incident.pdf

The scammers have all your data, phone numbers, address, name, account numbers and last 4 of credit cards. This allows them to make payments to your account, to make you feel as if they are legit. It is made from a checking account that will bounce and you'll get a penalty.

1 Message

I just had this happen to me! Very elaborate scam. They have access to Xfinity and are in their platform. I got charged another $40 on top of original bill from them proving they are real. 

Official Employee

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1.3K Messages

 

user_q7hmdw We have a great resource for such a situation. Our Comcast Resources for Fraud and Identity Theft Resolution can be access by visiting this site https://www.xfinity.com/idtheftclaimform. I am sorry you were part of a scam.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 days ago

same thing happened to me.  Xfinity act surprised when I called.  I bet they were hacked and just won't tell the customers.  The scammers had all my information.   By the way,  Have everybody noticed that Xfinity continues to increase the TV box rental.  I've had the same 3 TV boxes for at least 3 years and the price when from $5 to $7.50 to $10 and now $12  (120% increase).

2 Messages

1 day ago

It's very unprofessional how Comcast is handling this situation. Obviously it's not a secret that their system is NOT SECURE and got hacked often, but there is no apology even an unofficial one. My call got rerouted to 3 people and still there is NO RESOLUTION. They simply do not care since most areas do not have a second option. I will consider switching. This is insane. 

Official Employee

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4.1K Messages

Hello user_3eq4dqe! We appreciate you visiting our Forum and letting us know you have also had a similar situation. We value you as an Xfinity customer and want you to know that we do take identity theft very seriously. We always strongly recommend you get in touch with our Customer Security Assurance team to report scam activity immediately. You can also reach out to us directly if something seems suspicious or if you are unsure. We offer our deepest apologies for any frustration or inconvenience this has caused you. We certainly do not want to lose you as a customer, so please let us know if we can be of any other assistance. We're here to support you! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

31.4K Messages

1 day ago

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 
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