5 Messages
Xfinity Target Promotion Scam
I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity account number, and current account balance. They also possessed details about specific promotions on my account, including the discount amount and expiration date. The scammers attempted to lure me into a fraudulent scheme involving a purported partnership between Xfinity and Target, offering a 50% discount on internet service if I prepaid for a year using a Target gift card. When I declined, they followed up the next day with threats of account penalties.
Unfortunately, after communicating with the scammers, I did receive a text from official 615-91 (Xfinity), which asks me to provide feedback from 0 to 10. Does it mean scammers have access to Xfinity systems?
Scammers contacted me from: [Edited: "Possible scam numbers"]
Accepted Solution
XfinityRaf
Official Employee
•
865 Messages
3 months ago
Good afternoon @ninjanitz. Thank you for bringing this to our attention. When you have a moment, please head over to https://internetsecurity.xfinity.com/help/report-abuse and report it to our security team. You will also find ways to contact them if you would like to discuss things further. Please let us know how it goes.
4
user_ak0hhh
1 Message
1 month ago
They also use the following number [Edited: "Possible scam numbers"] for internet deal and 1 [Edited: "Possible scam numbers"] for billing.
(edited)
0
0
rayrox222
1 Message
1 month ago
Same!!! Very elaborate scam they've got going. The biggest red flag was requiring payment with a Target debit card, and the threat I received when I called them out for not warning me payment had to be specifically made by this means I was told not agreeing to this 50% off offer for 5 years would result in a $300 penalty fee. Well I called [Edited: "Language"] on that and hung up. They never got billing information and referred me to [Edited: "Possible scam numbers"] to handle billing which I of course will not do. They do a great job impersonating Xfinity and it's a pretty compelling scam as far as scams go.
(edited)
0
0
Stdauax2287
2 Messages
29 days ago
Same scam just happened to me
[Edited: "Invalid Phone Number"] From New Jersey called with 5 years of $25/month
things that stuck out
$600 up front
no payment for 2 years
they didn’t know how much my current plan was for
but pretty good scam
waiting music
options at the beginning
tricky business
(edited)
1
0
user_04ho2w
1 Message
29 days ago
It just happed to me too. Did they deposit $70 into your account?
0
0
user_3dfvs2
2 Messages
27 days ago
The same thing just happened to me! He also knew my age, and said it was a promotion only for senior citizens. He had me login to my Xfiinity account and told me to pay my current bill. He said he was going into the system to zero out my payments for the next 2 years. I was to pay a discounted price upfront via a Target prepaid card. When I realized this was a scam and declined the 'promotion', he said my phone service would be cut off for two weeks while they reversed the promotion, and I would be charged a fee to to restore my services. He had a thick Asian accent.
1
0
user_kxhqtl
1 Message
14 days ago
Beware this number +1 [Edited: "Invalid Phone Number"] (Earlimart CA) - this is the promised discount scam tied to upfront payment with Target gift cards. These people DO have access to online Xfinity accounts. They were able to delete a balance on my account.
They gave another (toll free) number to call with gift card information: [Edited: "Invalid Phone Number"]
(edited)
2
user_bqhaan
2 Messages
14 days ago
Thanks ninjanitz for posting this.
I got a similar call. Very sophisticated, same hold music. The scammer had an accent impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address's zip code, phone number, Xfinity account number, and current account balance. They also possessed details about specific promotions on my account, including the discount amount and expiration date. The scammers attempted to lure me into a fraudulent scheme involving a purported partnership between Xfinity and Target, offering a 50% discount on internet service if I prepaid for a year using a Target gift card.
Don't fall for it!
1
0
user_bqhaan
2 Messages
14 days ago
This is definitely someone internal to Xfinity using the account information and access to the account orchestrating it.
They were apply my autopay by somehow logging into my account and using the auto-pay set on the account to initiate a payment.
Xfinity team please note there is an malicious internal agent(s) orchestrating this scam, has access to customer info and certain access to the account.
Happy to discuss it with your security team/fraud department
1
0
user_3eq4dqe
2 Messages
13 days ago
Same thing happened to me. They know my previous payment amount and made a payment of the same amount to my account which showed up as credit payment. I hang up the call when they mentioned using Target gift card and that Target is covering the 50% for me. Then MY OWN CREDIT CARD SAVED ON MY ACCOUNT FOR AUTO-PAY GOT CHARGED for over $100!!!!! This is CRAZY how the entire system can get hacked this deep to access all customer information including credit card payments...
2
0
user_jpe101
1 Message
8 days ago
Yes comcast was breached https://assets.xfinity.com/assets/dotcom/learn/Data-Incident.pdf
The scammers have all your data, phone numbers, address, name, account numbers and last 4 of credit cards. This allows them to make payments to your account, to make you feel as if they are legit. It is made from a checking account that will bounce and you'll get a penalty.
2
user_j1f34r
Visitor
•
1 Message
2 days ago
same thing happened to me. Xfinity act surprised when I called. I bet they were hacked and just won't tell the customers. The scammers had all my information. By the way, Have everybody noticed that Xfinity continues to increase the TV box rental. I've had the same 3 TV boxes for at least 3 years and the price when from $5 to $7.50 to $10 and now $12 (120% increase).
0
0
user_3eq4dqe
2 Messages
1 day ago
It's very unprofessional how Comcast is handling this situation. Obviously it's not a secret that their system is NOT SECURE and got hacked often, but there is no apology even an unofficial one. My call got rerouted to 3 people and still there is NO RESOLUTION. They simply do not care since most areas do not have a second option. I will consider switching. This is insane.
1
0
Again
Expert
•
31.4K Messages
1 day ago
0
0