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Thank you for confirming that you've had the remote 3-5 years now @user_9bw91f. Have you made any recent changes to your equipment or TV setup? Due to the age of the remote though, it may be time to get a new one. If that doesn't work, we'll be more
Cable box and remote turn off power
Within last 2 days my xfinity remote does not turn on cable or tv. Have re paired remote with tv and still issue. Only solution is to turn off power strip and restart. Remote works but have to leave tv on or start process over again
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First, see if your other remote will get you past that first screen. I've run into this problem a couple of times and used a Harmony remote to respond to the first screen, then was able to proceed with pairing the Xfinity remote. Also, have y
Pairing Xfinity XR-15 Voice Remote with TCL Roku TV
We have a new TCL Roku TV which is a second TV for our home. Prior to purchase we contacted Xfinity and explained that we wanted to run a second TV on our service. Xfinity sent a new box and remote. The TV and TCL remote are working fine, and the box must be working since the TV connect
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What was done to resolve this problem? My XR15 remote will not allow me to use volume, mute, and on/off. I’ve replaced the remote and batteries. I’ve replace the box. Nothing. I was told by Xfinity that it’s the remote. &nbs
Jvc tv remote pairing problem
I cannot pair my jvc tv and my Xfinity remote. I have tried all codes numerous times and cannot get it to work. Is the anything else I can do.
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I have pixelation problems on my television with channel 428 on Xfinity/Comcast, but pixelation is ONLY occurring on this channel. I have done System Refresh three times, to no avail. The problem is not the control box. It is either with
Pixelating issues on fox
We are having pixelation issues on Fox and a couple of other stations. The issue seems to begin late morning through the afternoon and then the stations are fine.we had a tech out 10 days ago and he checked all connection and replaced the cable outside.
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I hear you, and appreciate your feedback, user_91wkkj. Our content teams are constantly working to bring you the best and widest variety of programming possible. In some cases, certain factors such as licensing or contract agreements prevent us from
Celtics and redsox
All I have to say is it's unfair to live in Massachusetts and have to pay extra to watch the celtics and redsox. Who at comcast thought this was a good idea? Why are you trying to take every nickel and dime from us? The celtics are on tnt right now which is a national broadcast but I can't watch bec
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Yes the voice remote and talking of the arrow button to left of voice. Clicking it gave last watched when X1 first installed yesterday morning but later in day and now today it does nothing. As I said we then used old cable remote from non-X1 box to
X1 box channels on tv with SD service?
Upgraded to X1 box recently on a tv with only SD service at present (tv is HD capable but not signed up for HD service); using coaxial input to tv. Channels are showing up on tv as HD ones not SD ones? Ex. enter 2 for CBS and screen shows 802 for CBS. Go to Guide and it starts at 802 not 2. Why is t
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@user_2b0ad0 Hello! Thank you for taking the time to let us know what you have been experiencing. I can see how that can become tedious to try and get the Voice Commands to work but the code to pair the remote is being sent to the wrong TV. Are you
Voice control not working
I'm trying to help my elderly neighbor and customer service is absolutely no help. Her remote won't respond to voice commands. All other functions work, on/off volume. If we push the mic button it tells us "somethings not right, try again later". We've paired, unpaired, paired again, made two calls
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XR15 pairing TV and Receiver
Hello I have an LG OLED G2 TV (code 12731) and a Bose Soundbar 700 (code 31933). I have tried over and over to pair both simultaneously and cannot seem to figure it out. I can get one or the other to work using either code, but one always deletes the other. My hope is to have the volume buttons on t
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X1
Hey @Rock1961 we're of course more than happy to help out, though we need a little more information. A lot of programs have Secondary Audio Programming (SAP) built in, which is the most common culprit for stations mysteriously switching languages.
T.V. Audio Default resets to Spanish without any explanation
I am worn out from this. My mother's t.v., at least once a month, suddenly has no sound on some of the stations. Xfinity resends the signals, they monkey remotely with it and then finally say: We need to send a technician. The first time they said this, I took time off from work to meet the tech
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There are batteries in there? LOL, yes I did replace them, all other functions on the remote work fine, I’m going to swap with another remote and see if it works or not.
wrong size picture
why is my X1 is displaying the picture much smaller than the actual tv size? All the display settings are set for best resolution, the picture is the correct 16x9 aspect ratio but it is only 1/4 the size of the 75" screen! Need to fix this X1 box! This is my second box and it was new.
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Free Movies Week 2022
Don’t miss the one-week chance to watch tons of the best movies, all for no additional charge. Free Movies Week is happening March 8-14th. Turn on your TV to discover what’s available and get started. Watch free movies from premium networks and subscription services as part of Fr
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Channels and Programming
Is there an option to use the Samsung remote to change channels? If the remote is a universal remote, https://www.samsung.com/us/support/answer/ANS00050204/ may help.
Is there an option to use the Samsung remote to change channels?
Is there an option to use the Samsung remote to change channels?
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Xi6 box question
I love how responsive this box is to remote control commands, and the fact that it can do Dolby Vision is definately an upgrade too. My set up has an XG1V4 (DVR) 4k box and the Xi6 box. My questions are: 1) Why is the Xi6 box behind the other box by about 15 seconds,(this is separate fr
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X1
Well I do not have X1 or a remote that I can talk to. So free premium channels are only available for those who have x1 and a remote they can talk to?
WAIVE MOVIE RENTAL FEES DURING COVID-19
Since Xfinity isn't losing a penny on this virus outbreak, you'd think they'd waive movie rental fees while we're all stuck at home.
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ok, i was able to do what you said and the new remote appears to be working. thank you. the only problem is the new remote won't turn the tv off. can u help
power outage 6 days ago and new remote does not work
I can't get through using two different phone numbers for Comcast. Had a power outage here last Tuesday, spoke to someone from comcast who said problem sounded like a needed a new remote. I just got the new remote and it does not work. It won't turn the tv on or off, it doesn't do anything. Does
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ANSWERED: How to filter the On Demand Menu on X1
In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter your X1 On Demand menu Press the xfinity button on your remote. Use the right arrow or&n
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TV
@billmich88888 Wow! I've never seen anything like that. How do you control all those screens? 15 boxes?
are recordings on the cloud still limited to 2.0 audio?
I have a new receiver and one of my recordings could only be accessed from the cloud..... In the past, my receiver would indicate the sound was only 2.0 and not 5.1 like the original airing if i was accessing it from the cloud (indicated by icon) rather than directly from the DVR. Last night one
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I can’t pair it back since I get nothing on the screen and the voice control won’t work now.
Stuck at “Pairing your set-tip box with Wireless gateway”
Box was working fine. Now it stays at the “Let’s start by pairing your set-top box with your wireless gateway.” Screen.- Have my own modem.- Remote will not work to select the 2 options of “initiate pairing” and “Manual Setup”Like I said the box was working fine for about a week. No it’s stuck here.
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Hey there, @user_xc5o1h. Thank you for providing the troubleshooting steps you've taken so far for the community. Is the remote functioning to attempt to unpair the remote from the box to pair it up again?
Xumo Issues
Xumo took 37 times to unplug and replug today before it stayed on. Now, at 4 in the afternoon, it is playing audio from one channel with video from another. It just flips back and forth, often playing two completely different audios simultaneously. It's SO frustrating.
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Thank you for reaching out. I am sorry to hear that your remote is broken. Normally when I cannot find the remote I look where my puppy hides her toys, and of course its chewed up! If you would like the fastest and free way to get a new remote would
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Remote control replacement
Hello/the remote has been missing for almost a week.. finally found it broken behind the couch. Is it possible to get a replacement?
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