2 Messages
Cable box and remote turn off power
Within last 2 days my xfinity remote does not turn on cable or tv. Have re paired remote with tv and still issue. Only solution is to turn off power strip and restart. Remote works but have to leave tv on or start process over again
XfinityAlyssaA
Official Employee
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1.5K Messages
7 months ago
Oh, no @user_9bw91f, we're sorry to hear about your issues with your remote not turning your cable or tv on. We appreciate you running through the repairing steps. May I ask how long you have had the remote? Have you recently changed your equipment at all?
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XfinityAlyssaA
Official Employee
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1.5K Messages
7 months ago
Thank you for confirming that you've had the remote 3-5 years now @user_9bw91f. Have you made any recent changes to your equipment or TV setup? Due to the age of the remote though, it may be time to get a new one. If that doesn't work, we'll be more than happy to troubleshoot your remote issues further. You can pick up a new remote by dropping by one of our XFINITY retail locations. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours.
Or, we can ship one directly to your home. Which option would be more convenient for you?
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