Visitor
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1 Message
Remote control replacement
Hello/the remote has been missing for almost a week.. finally found it broken behind the couch. Is it possible to get a replacement?
Visitor
•
1 Message
Hello/the remote has been missing for almost a week.. finally found it broken behind the couch. Is it possible to get a replacement?
XfinityDena
Official Employee
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2.6K Messages
1 year ago
Thank you for reaching out. I am sorry to hear that your remote is broken. Normally when I cannot find the remote I look where my puppy hides her toys, and of course its chewed up! If you would like the fastest and free way to get a new remote would be to visit a local service center! If you are needing any assistance in locating a service center you can follow this link: https://www.xfinity.com/support/service-center-locations/ to locate one near you! Do you know when you would be visiting the service center? I would love to reach out to make everything went well and the new remote is working for you!
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