wrong size picture

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@petemars wrote:

why is my X1 is displaying the picture much smaller than the actual tv size? All the display settings are set for best resolution, the picture is the correct 16x9 aspect ratio but it is only 1/4 the size of the 75" screen! Need to fix this X1 box! This is my second box and it was new.

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is your X1 connected directly to the TV's HDMI1 or HDMI2 port?

the X1 box is connected to the receiver with HDMI cable then output from receiver to TV with another HDMI cable, the receiver is a Denon AVR3313ci

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@petemars wrote:

the X1 box is connected to the receiver with HDMI cable then output from receiver to TV with another HDMI cable, the receiver is a Denon AVR3313ci

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the set top box HDMI/HDCP is not reading the security level of the TV (sink). Connect the set top box to the HDMI1/HDMI2 (see TV owner's manual) directly, and then use ARC out of the TV to the receiver.

I'm happy you determined it was a faulty box causing your issue with your picture's size @petemars. Were you able to get a replacement box shipped or picked up from the service center? If not, my team can have one sent. Please let us know, and we'd be happy to help! 🙂 

yes I swapped out and everything worked as it should

Great! I'm happy you got that all taken care of. Other than this, were you having any other issues, any questions or concerns my team can help with before your thread is closed? 

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@petemars wrote:
Well apparently it was not the box because it happened again, I will try another hdmi cable and maybe check the connections again

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is the set top box connected via HDMI directly to the TV's HDMI1 or HDMI2 port (see owner's manual)?

Apologies your issue has continued, petemars. Were you able to try another HDMI cable? Did your problem resolve? 

Sounds good, please let me know how your testing goes. When it comes to the remote and button press responsiveness,have you replaced the batteries recently? 

Thanks for that info. Let me know how the other remote does.