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user_e2dbbm
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Monday, October 7th, 2024 5:37 PM

Pixelating issues on fox

We are having pixelation issues on Fox and a couple of other stations. The issue seems to begin late morning through the afternoon and then the stations are fine.we had a tech out 10 days ago and he checked all connection and replaced the cable outside. 

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3 months ago

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XfinityThomasB

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1.5K Messages

3 months ago

Good afternoon user_e2dbbm, thank you so much for the post! Appreciate your patience. I was wondering if have you attempted to run a system refresh? With the repeat issue, I am thinking that the boxes might need to refresh, this process essentially is looking to calibrate the equipment in the home to have the best possible signal. 

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
  5. The X1 Welcome screen will appear after the TV Box restarts.
  6. Once the System Refresh has been completed, your TV Box will return to live TV.

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