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The chat feature is not working for me. Can you please chat me directly? Or email? I’m still without WiFi and have an account with a very incorrect balance. :(
Customer Service Email Address
I need help finding the email address for xfinity. I need to contact them and the chat feature isn’t working because my account is messed up. Please provide email as I need to send them documents.
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Customer Service: Live Agent
I had a good experience with customer support, but after a disconnection, I couldn't retrieve my chat transcript. I spent over an hour trying to reconnect, but wasn’t able to get back to the original agent or access the transcript. It would be really helpful if chat transcripts were automatically e
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Customer Service
@user_3a9eed We've released an update to address the issues with the sports app not working properly. I recommend ensuring your modem has been rebooted as well and then retesting after a reboot to the box. Once completed, if the issues persist, p
NBC Sports App Not Loading Content
I am trying to watch live Olympic games on my TV's X1 via NBC Sports but nothing will load. I tried multiple different sports and multiple past games but nothing will play. Tried a refresh of my X1 through the app and that did nothing to fix the problem.
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How long does it take for equipment to be taken off your account?
I contacted xfinity chat a few days ago about an old TV box that I noticed was still on my account despite returning a few years ago. The chat agent gave me a support ticket number and told me to expect an email within 24hrs. I never got one so I contacted again and the second agent said that my tic
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Billing
I have an older chat I just typed too. Do I need to start a new one using the pencil to paper icon or will the older chat still be viable?
I hope Friday's scheduled neighborhood line fix will resolve my issues
Hi, I'm at my wits end with all this. I'm now off of my 12 month deal saver contract and paying full price and I'm NOT happy and haven't been for a while now. It seems that every other day I have to disconnect my router and plug it back in to get my connection back. I even purchased
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I am now 3 1/2 hours with chat and live agents, the last chat agent just dropped after asking me to reboot my modem, and no change. I am obviously frustrated.
xfinity stream app missing local tv
Hi, I have used the old xfinity beta app for a few years to watch local channels on a Roku TV. Since they upgraded to the "xfinity stream" app, all local channels are gone from the available live tv section. I can find them on the phone app listed as "tvgo" and it will stream them but they do
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When I click the chat icon it is blank, there is no indicator of this conversation. You want me to just send my full name and address to a chat bot?
SAFETY CONCERN service requested to repair wire hanging low
Need service to repair wire hanging low across street, low enough to touch in my yard off off live electric wires. This will be the 3rd time this wire has needed repair. Last time tech coiled all excess and hung it with an ugly orange cloth off off my house. Now all that coiled wire is hanging a few
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Hello, @user_6c5e3b. I appreciate the update, and I'm glad to hear the tech was able to figure out what was going on with your connection! To confirm, has a fix been implemented or are we still waiting on the local team to complete repairs? As for c
Arris Surfboard SB8200 Modem
Hello, I am having constant issues with packet loss. I have tried another modem entirely and a new ethernet cable and the problem still happens. I have also only connected one device directly to the modem and unplugged my router to see if that fixed it. It did not. Comcast has sent technici
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ATL, sorry to bother but where did you find a link to chat with an actual human? All I can find is that stupid Xfinity Assistant chat that just takes me round and round and round.
Re: Small cable box not working
Weak or no signal. A new message for a TV that has worked for years. I have two small boxes; one still works. Could this box have just died? Is this a signal issue? Large box still works. Help?
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I sent them a message. Don’t see why I can get this resolved here and now I have to go through ANOTHER chat feature (we’re up to 3 different chat locations and still no resolve)
Can’t get “ask xfinity assistant” representative to respond to me.
After multiple rounds of trying to schedule a service technician to install a coaxial cable using the Xfinity app I am throwing in the towel. The service representatives keep ghosting me and constantly tell me to hang on 2 minutes when I have been waiting on them to respond for over an hour. This is
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Hello, I had great service from a live chat agent and wanted to acknowledge that by doing a survey but I believe I left the live chat just before they sent the surgery link accidentally, is there anything I can do to still give this live chat agent a
Live Chat Survey
Hi, I had amazing service from an agent on a live chat. When I went to fill out the survey, I downloaded the transcript to keep the terms of the contract and it stopped the survey before I could rate them! I found posts about sending direct messages but I can’t seem to find that option on my accoun
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Xfinity Rewards $1 movie rental night
I just signed up for Xfinity Rewards $1 movie rental with an expiration date of 9/1/2021. Is this reward for just one rental or for all rentals before the expiration date? I asked the question of a Xfinity chat agent Errol and he said it can be used multiple times until the expiration date -
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On Demand
I tried this chat thing and requested a live chat.... went thru several questions including serial numbers etc. After a few minutes, told me it looked active... I must have then gotten disconnected from the live chat after stating I still had no serv
rdk-03007
Out of nowhere, x1 box started showing "this set top box no longer active ... RDK-03007" Went to billing and everything is fine. We use auto pay to a credit card and we are up to date with payments. What is going on? Have never had ANY decent help just calling and talking to billi
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no survey
An agent was helping me troubleshoot via xfinity assistant live chat for over an hour, so I wanted to leave a good rating, but the survey never showed after the chat ended
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Customer Service
Hmm, that's definitely strange! I'm deeply sorry our new private chat platform is giving you some trouble. Can you please tell me what happens when you click on that chat icon, type out your message, and then hit send? -Tyler
Underground Cable Installation
I just need some answers. A technician came into my home on November 18th to install a coaxial plug, just to say that we do not have any cables in order to install it, so he submitted a Cable Bury Drop request.Although it said it takes up to 14 days, the official appointment was not set until Decemb
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Hello @user_f06bca and thank you for bringing your concern regarding our Xfinity Live Chat experience to our attention here at the Community Forums. Was there something in particular about your last chat with our team that was an issue?
Scam in live chat
I think the live chat option was hacked can someone check that my last chat was from xfinity or not?
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@afindon84 I’m sorry to hear you're having an issue with your unlimited usage. If you do not see the blue bubble, Do you see anything that says live chat or a chat box icon next to the bell?
Unlimited data: Sorry, this line of business is not currently available due to a temporary error. Please try again shortly.
I've been trying for many times over last month, still the same issue. I have my own modem. I had unlimited data before but after I changed my internet plan, it seemed I no longer had it. And virtual assistant didn't help!
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I always have great luck with the chat feature to unlock my phones. Log into your XfinityMobile account and go to the Xfinity Assistant. Just put in unlock phone and the robot will give you options. Then put in agent and there should be an option
Unlocking my iPhone
I updated my iPhone 11 and I've already paid the phone. The person at the xfinity store told me that my phone would be unlocked in 24 hours after paying, but my phone is still locked, I went to the store and the gave me a number then I called and they put me on hold for more than 100 minutes. I call
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I am sorry to hear you are having trouble getting a private chat started. Once you are signed in there should be at chat icon in the upper right corner of your screen. After selecting that icon a new screen should appear and you should be able to sea
outdoor cable junction box
My outdoor cable junction box has fallen off the house. It's broken. The cable is now exposed to the elements. How do I get this box replaced?
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Hello everyone! If you are getting error messages while trying to access On Demand Programing, please reach out to us directly. More than likely you will need a TV box upgrade, however we can take a look for you! To reach us directly, please
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Can't get ON DEMAND
When I click the ON DEMAND button on my remote, I get "this option is not avaiable. Please try again later or unplug the power to your X1 box for one minute. after a minute plug the power cable back in. Visit Comcast.com/help for more info Error (CL-17)". All cables are tightly secured to the ca
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