outdoor cable junction box

Hello, @user_4440ff, thanks for making us aware of this issue with the outside box. We will get this outside equipment replaced for you. I can imagine seeing that exposed cable line is a concern. Is this damage affecting how your service is working? This will determine how we go about getting this fixed. When you have a moment please send a private message with your name, and service address so we can work on your account. Click on the little chat message bubble icon in the upper right and send a private chat to "Xfinity Support." We look forward to speaking with you more and working with you!