no survey

astroMer Good morning, Happy Friday! We appreciate you reaching out to our Community Forums Team for assistance with providing feedback on your survey. Sometimes it can take 24 hours to receive the survey. I would be happy to assist you in providing the feedback to the agent, and make sure all your account settings are good to go. To begin, can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it