I hope Friday's scheduled neighborhood line fix will resolve my issues

Hi,

I'm at my wits end with all this. I'm now off of my 12 month deal saver contract and paying full price and I'm NOT happy and haven't been for a while now. It seems that every other day I have to disconnect my router and plug it back in to get my connection back. I even purchased a newer router (at XFinity's suggestion) thinking it would solve my issues after just purchasing one a year earlier.

I'm not pleased with this constant interrupted service. This is supposed to be the most reliable service out there? I never EVER had issues with any other company I've had over the years, NONE!

I just upgraded my service to a faster speed starting next month. I've sunk money I DO NOT HAVE to try to keep the ball rolling here but if push comes to shove I will jump ship and find another company to try again..

This is beyond annoying esp for the money I've sunk into all this connectivity stuff and again, money I DO NOT HAVE!

And please don't try to help me by talking to me like I'm a total newbie at all this. I'm quite good with computers with years of experience. I'm just sorry that XFinity has sort turned out to be a bit of a sham!

Richard

Responses

CCAlicia

Contributor

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250 Messages

2 years ago

Hi @RAMcCormick Thank you for taking the time to reach out to us through Xfintiy forums! Oh no! How frustrating! Are you still experiencing issues with your service?

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RAMc03

Visitor

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9 Messages

2 years ago

Hi Alicia,

Yes, I have issues with my connectivity.

I wrote another longer post but it just disappeared after hitting the post button! So not sure what that’s all about.

Thanks for reaching out,

Richard

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CCValerie

Official Employee

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974 Messages

Thank you for confirming, @RAMc03, I am sad to hear you are still experiencing issues with your services. I do show the scheduled work set for tomorrow 06/08/23 to enhance the network in your neighborhood. I know how vital it is to have a reliable connection.

I appreciate you taking the time to replace your router, have you completed any additional troubleshooting steps to resolve the issue. If so, what steps have been taken?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

RAMc03

Visitor

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9 Messages

2 years ago

I don't know what steps to take to resolve things. This should be on your end of things. My router is brand new, I have it hooked up correctly and have gone over my settings in the routers browser access pages. That's it. That's all I should have to worry about.

I also contacted XFinity about backing out of the new upgraded service as I don't want to be locked into another year contract if things don't improve after Friday. The original date was for tomorrow, the 8th but the 9th is the new date. I hope they stick to that and contact me if I'm going to have no service tomorrow. So if you can help me with this withdraw from the new contract please do so. I'm not quite to a month when I put in the order and I THINK I have 30 days to change my mind. My mind is changed for now so I need this to be taken care of.

See below for the email I sent your team earlier today......

(edited)

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RAMc03

Visitor

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9 Messages

2 years ago

Hi,
It's so hard to get in touch with you, I can't believe how these large companies just make it nearly impossible
to touch base. So I'm writing directly.

I have an upgrade on the horizon. I want to cancel that. It's not been quite a month since I requested it but
with all the ongoing issues with dropped service to where I have to constantly have to restart my router I'm at
my wits end and sadly looking around for a more reliable service!
This is from my confirmation email you sent me...

Your Xfinity Plan

Gigabit
Internet Gigabit | Download speeds up to 1000 Mbps; Upload speeds up to 20 Mbps

$80.00 / mo

The offer is subject to the terms of your 12-month term contract.
$110 Early Termination Fee applies.

Superfast Canceled

Xfinity Mobile Discount Eligibility Included

Gigabit Included

Gigabit | Up to 1000 Mbps download speed; Up to 20 Mbps upload speed

Minimum Term Contract Included

Equipment & Services

Customer Owned Equipment $0.00 / mo

One-Time Charges

Other Charges

Change of Service $0

Next Bill

Estimated Monthly Bill $75.00 / mo
(Includes new and continued services. Excludes one-time charges.)

Please just cancel the upgrade. Your supposed to be in my area looking over the lines on Friday, the 9th here in
Redwood City so perhaps this will clear things up but I don't have a lot of hope.

Please get back to me ASAP about this.

Thanks
[Edited: Personal Information]

"The purpose of life is to live a life of purpose"

(edited)

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CCStephanieK

Problem Solver

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909 Messages

Hello, @RAMc03 thank you for reaching out here on our forums regarding the upgrade to your account and the work being done in your area. I would like to further review what options we have regarding the plan and check on the status of the work order.

Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

I no longer work for Comcast.

2 years ago

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RAMc03

Visitor

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9 Messages

I have an older chat I just typed too. Do I need to start a new one using the pencil to paper icon or will the older chat still be viable?

2 years ago

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CCValerie

Official Employee

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974 Messages

@RAMc03, I do see the direct message you have sent and I will be responding to you there shortly in order to continue assisting. Thank you for your patience.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

RAMc03

Visitor

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9 Messages

OK, Thanks so much for letting me know!

Also, I don't see a way to receive email notifications! Does your system not allow for those? I had to bookmark this page to check for new posts.

(edited)

2 years ago

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RAMc03

I hope Friday's scheduled neighborhood line fix will resolve my issues

CCAlicia

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CCValerie

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CCStephanieK

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