3 Messages
Live Chat Survey
Hi, I had amazing service from an agent on a live chat. When I went to fill out the survey, I downloaded the transcript to keep the terms of the contract and it stopped the survey before I could rate them!
I found posts about sending direct messages but I can’t seem to find that option on my account.
XfinityThomasB
Official Employee
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1.4K Messages
4 months ago
Hello KingConan
So happy to hear you had a great experience! We would love to help relay that feedback.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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user_2gaw2q
1 Message
4 months ago
I had the same problem.
(edited)
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