Can’t get “ask xfinity assistant” representative to respond to me.

Good afternoon @user_kvijyq and happy Monday, we hope you are otherwise having a wonderful start to your week. We are sorry to hear about your frustrating experience trying to schedule a service technician to install a coaxial cable through the Xfinity app, we appreicate your feedback and assure you this is never the kind of frustrating experience we want for our customers but rest assured you've reached the right team to help. Our team will be happy to get that scheduled for you as quickly as possible so this can be taken care of. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!