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user_ef0124
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Visitor

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4 Messages

Wednesday, March 15th, 2023 2:58 PM

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SAFETY CONCERN service requested to repair wire hanging low

Need service to repair wire hanging low across street, low enough to touch in my yard off off live electric wires. This will be the 3rd time this wire has needed repair. Last time tech coiled all excess and hung it with an ugly orange cloth off off my house. Now all that coiled wire is hanging a few feet from the ground in my front yard (off electric lines) and cars can barely clear the excess hanging in the road off of the electric lines. It is now obvious to have been "looped over the electric line ( 3 - 4 ) several times. The time before last the techs came to repair downed cable, they left garbage of coiled wires strewn in the snowbank in front of my yard. Although I was told someone would come and clean it up - no one did.

Please do not:

1. coil up excess

2. loop over electrical wires

3. tie off with an ugly orange cloth to my home

4. leave your garbage on the street in my front yard. 

Question

 • 

Updated 

2 years ago

2.1K

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XfinityRaul

Official Employee

 • 

1.9K Messages

2 years ago

Hello, @user_ef0124. I sincerely apologize for the inconvenience this low hanging wire is causing you once again. You're definitely in the right place to get this cable properly installed. 

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

3

0

user_ef0124

Visitor

 • 

4 Messages

@XfinityRaul​ where do I message you my personal info to schedule repair of downed wire? Your instructions are unclear and have a ? mark indicating your not even sure icon is located at top right.

2 years ago

0

user_ef0124

Visitor

 • 

4 Messages

I cannot spend my day on this! Too much time wasted already!! I will not mark as acceptable answer as it is not!!!!! 

2 years ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

I apologize for the frustration this is causing you, @user_ef0124. Can you please walk me through with what you see on your end? Also, can you confirm you're logged into your primary profile? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ef0124

Visitor

 • 

4 Messages

2 years ago

When I click the chat icon it is blank, there is no indicator of this conversation. You want me to just send my full name and address to a chat bot? 

1

0

XfinityRaul

Official Employee

 • 

1.9K Messages

I apologize for the confusion, @user_ef0124. The private message needs to be sent to "Xfinity Support" and not directly to me. The steps provided above is the only instructions we have available when logged into your profile. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRaul

Official Employee

 • 

1.9K Messages

2 years ago

@user_ef0124 To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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