xfinity stream app missing local tv

Hello @Thors We appreciate you taking the time to reach out ot us today. I know how frustarting it is when you can't access all of the channels and we'd be happy to troubleshoot to get this fixed. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Having similar issue with Xfinity Stream on my iPad over the past two weeks.   Not only can I not get the local channels, the channel lineup doesn’t even match my cable lined up. Customer support has not been of any help

Thanks for letting us know of this situation @user_df19fe. I'm sorry to hear the issue has been ongoing for the past two weeks. What troubleshooting steps have you taken so far? 

I am also having this problem and have no use for xfinity if I cannot get local channels when using the xfinity streaming app on roku

Same here, most of the channels under my package are gone. What’s up with that? 

Hello! Anyone experiencing this issue after you've made a public post per community guidelines, please send our team a direct message with your full name and full address. To send a "Peer to peer" ("Private") message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

There is no " little chat icon near the bell icon ", yes i'm logged in ? I too lost my local line up etc. 
[Edited: "Language"] Again.... 

Hello @mbomse15, thanks for letting us know this, and I am sorry to hear you're having trouble sending us a private Direct Message. Please let us know after following the steps below if you're still unable to do so. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Hello, @user_47b36e. Thank you for reaching out about your missing channels. I'd like to look into why you're not able to watch your local channels. Is this happening on your cable boxes as well as the streaming app or just the streaming app? 

I have been on both chat and talk with Xfinity for over a couple of hours in past couple of days. (I wanted to stream the NFL playoffs) Nothing changed and it still didn't work. They say they will call you back to see if the the issue has been resolved.  They don't call.  

Hello, @user_1b37ef. Thank you for reaching out to Xfinity on Forums. I apologize you're having issues accessing your local channels as well as unable to watch the NFL Playoffs. Did you still need assistance with this? 

@user_ef26a7​ same here are you in Maryland by chance? Went to bed watching NBC woke up not a single local channel. 

Yep, same here.  Been on the phone with support for 30 minutes, still no resolution.

@user_14f826​, we live in Virginia

@user_2d0e75 Thank you for bringing this to our attention. Are you still having issues with the Stream app? 

Hi there @user_14f826. Thank you for reaching out to Xfinity on Forums. We are sorry that you are having issues with NBC. Did you still need assistance with this?

Hello, @user_853683. I hope you're having a great Saturday so far. I'm sorry to see you had difficulties with the stream app even after troubleshooting with us. Have you been able to get the app to work since then?

Xfinity support has no clue on issues but supposedly higher up in the chain of tech support they are aware.   I put in information about the fact that not all my channels were available.  They finally did get that fixed but then I could only watch live tv on stream and not the browse section.    After another couple of weeks, they got the browse section working but the video and audio are not synced after a few minutes of play and I still have issues with that.  In addition,  I am having issues with the fact that several of my channels and random shows via stream are subscription only though they are a part of my package.  One of these days, they may get their act together and get it fixed.   In the meantime, I keep asking for credits to be applied to my account.      Heck, my connection keeps dropping off regularly all day long, in and out.  They have never been able to get that fixed either.    

Hello, @user_df19fe. Thank you for coming here to our forums. We want you to be able to fully enjoy your services and shows. I would love to look into the previous tickets opened for your service issues and further review with you. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

@user_df19fe​ Same issue here. Most of my channels (including all of my local channels) disappeared from both the Roku app and the Apple TV App. Same channels were removed from both. All of this happened overnight 11/22-23, discovered 11/23. Spent a few hours with the customer service line 11/23 and they said it was escalated. "You'll receive an update before this day over", he said. Yeah right. I realize this agent was not the one that was going to give me an update, but come on. The Stream app on our phones has all of our channels on it, so this seems to be an issue with specific devices like Apple TV and Roku. 

I am glad to hear that your Roku is working once again @user_602043. We do recommend restarting the devices after a problem but it is not required. It helps to ensure all of the system files from our end are up to date. Is this fixed for anyone else in the thread or still ongoing?

@XfinityRay​ I just noticed the same thing this morning. No local channels. Please help 

I’m having the same issue. Most of my channels are missing including local. I noticed it started yesterday (thanksgiving), they went out in the morning during the thanksgiving parade and are still missing today. 

Hi there @user_bdfd1b! Thanks for taking the time out of your day to reach out! I'm so sorry that you are having this issue. Did you still need assistance?