D

Visitor

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1 Message

Sun, Aug 14, 2022 1:49 AM

xfinity stream app missing local tv

Hi, I have used the old xfinity beta app for a few years to watch local channels on a Roku TV.  Since they upgraded to the "xfinity stream" app, all local channels are gone from the available live tv section.  I can find them on the phone app listed as "tvgo" and it will stream them but they do not show up on the Roku app.

What changed?  If I can't get my local channels I don't need the service.

Visitor

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1 Message

3 months ago

I too noticed this yesterday. Can't seem to find anything saying why we now do not have access to those channels. It's the only way I watch xfinity tv and I also need them in order to continue my service.

Official Employee

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235 Messages

Hello @Thors We appreciate you taking the time to reach out ot us today. I know how frustarting it is when you can't access all of the channels and we'd be happy to troubleshoot to get this fixed. 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

Having similar issue with Xfinity Stream on my iPad over the past two weeks.   Not only can I not get the local channels, the channel lineup doesn’t even match my cable lined up. Customer support has not been of any help

Official Employee

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432 Messages

Thanks for letting us know of this situation @user_df19fe. I'm sorry to hear the issue has been ongoing for the past two weeks. What troubleshooting steps have you taken so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I am also having this problem and have no use for xfinity if I cannot get local channels when using the xfinity streaming app on roku

Visitor

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1 Message

Same here, most of the channels under my package are gone. What’s up with that? 

(edited)

Visitor

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1 Message

3 months ago

Same thing here. Trying to deal with support hasn’t gotten me anywhere 

Official Employee

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770 Messages

Hello! Anyone experiencing this issue after you've made a public post per community guidelines, please send our team a direct message with your full name and full address. To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 months ago

Hello also having this issue.  Local channels are not appearing in the list

Visitor

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1 Message

3 months ago

Same issue. Called xfinity who tried to do a reset. Didn’t work. Called back, tech support finally told me it was a “national issue” with xfinity. Hope it gets fixed soon since I’m missing out on some preset recorded programs. I’m just glad I kept my cable box. It’s the only way to get local channels. I have a Roku tv. 

BruceW

Gold Problem Solver

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24.2K Messages

3 months ago

As of this morning 8/21/22 in South-Central PA, the Stream web portal, the app for my Android phone, and the Partner Device (formerly "beta") apps for my Roku and my Samsung TV seem to be working normally again. Broadcast stations are back, and the wacky channel numbers have returned to the correct numbers.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Visitor

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1 Message

27 days ago

Just bought xfinity tv but I don't have any local TV channels.  Please help?

Official Employee

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712 Messages

Hello, @user_47b36e. Thank you for reaching out about your missing channels. I'd like to look into why you're not able to watch your local channels. Is this happening on your cable boxes as well as the streaming app or just the streaming app? 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

9 days ago

I, too, have this issue - I have lost my local channels using the xfinity streaming app on my roku device.  I will not keep xfinity without local channels.

Visitor

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1 Message

9 days ago

Same problem just started with me on multiple devices. That"ll  be it for me and Xfinity! Whats the use.

Visitor

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1 Message

@user_ef26a7​ same here are you in Maryland by chance? Went to bed watching NBC woke up not a single local channel. 

New Poster

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3 Messages

Yep, same here.  Been on the phone with support for 30 minutes, still no resolution.

Visitor

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3 Messages

@user_14f826​, we live in Virginia

Official Employee

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478 Messages

@user_2d0e75 Thank you for bringing this to our attention. Are you still having issues with the Stream app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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305 Messages

Hi there @user_14f826. Thank you for reaching out to Xfinity on Forums. We are sorry that you are having issues with NBC. Did you still need assistance with this?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

9 days ago

Mine disappeared in the Xfinity Stream app for my phone and Roku as of last night. Makes no sense. Has anyone had resolution and if so, what did you do?

Visitor

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3 Messages

9 days ago

The channel line up on my Roku disappeared last night and has not shown up.  I am in Louisiana, so it looks like a Xfinity national problem due to the posts.

Visitor

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4 Messages

9 days ago

I spent 2+ hours in chats and on the phone with xfinity support this afternoon without any resolution yet. One rep did acknowledge it was a known issue.

Visitor

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3 Messages

9 days ago

I just checked my Roku (2:55PM central time) and all of the channels are now live and working.  Hope they keep working.

Visitor

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4 Messages

9 days ago

I am now 3 1/2 hours with chat and live agents, the last chat agent just dropped after asking me to reboot my modem, and no change. I am obviously frustrated.

XfinityRaul

Official Employee

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808 Messages

Hello, @user_853683. I hope you're having a great Saturday so far. I'm sorry to see you had difficulties with the stream app even after troubleshooting with us. Have you been able to get the app to work since then?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Xfinity support has no clue on issues but supposedly higher up in the chain of tech support they are aware.   I put in information about the fact that not all my channels were available.  They finally did get that fixed but then I could only watch live tv on stream and not the browse section.    After another couple of weeks, they got the browse section working but the video and audio are not synced after a few minutes of play and I still have issues with that.  In addition,  I am having issues with the fact that several of my channels and random shows via stream are subscription only though they are a part of my package.  One of these days, they may get their act together and get it fixed.   In the meantime, I keep asking for credits to be applied to my account.      Heck, my connection keeps dropping off regularly all day long, in and out.  They have never been able to get that fixed either.    

Official Employee

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712 Messages

Hello, @user_df19fe. Thank you for coming here to our forums. We want you to be able to fully enjoy your services and shows. I would love to look into the previous tickets opened for your service issues and further review with you. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@user_df19fe​ Same issue here. Most of my channels (including all of my local channels) disappeared from both the Roku app and the Apple TV App. Same channels were removed from both. All of this happened overnight 11/22-23, discovered 11/23. Spent a few hours with the customer service line 11/23 and they said it was escalated. "You'll receive an update before this day over", he said. Yeah right. I realize this agent was not the one that was going to give me an update, but come on. The Stream app on our phones has all of our channels on it, so this seems to be an issue with specific devices like Apple TV and Roku. 

Visitor

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3 Messages

9 days ago

Hopefully everyone will get back up and running soon.  I didn't reboot my modem, but I did sign out of the xfinity app and rebooted my roku several hours before it started working.  I am not sure if that had anything to do with fixing the problem.

XfinityRay

Official Employee

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977 Messages

I am glad to hear that your Roku is working once again @user_602043. We do recommend restarting the devices after a problem but it is not required. It helps to ensure all of the system files from our end are up to date. Is this fixed for anyone else in the thread or still ongoing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@XfinityRay​ I just noticed the same thing this morning. No local channels. Please help 

Visitor

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1 Message

I’m having the same issue. Most of my channels are missing including local. I noticed it started yesterday (thanksgiving), they went out in the morning during the thanksgiving parade and are still missing today. 

Visitor

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2 Messages

1 day ago

I am in Chicago, family over trying to watch football AND I CANNOT GET LOCAL CHANNELS? Literally going to cancel If this is the case. I use Roku and app on all but 1 TV. 

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