1 Message
Customer Service: Live Agent
I had a good experience with customer support, but after a disconnection, I couldn't retrieve my chat transcript. I spent over an hour trying to reconnect, but wasn’t able to get back to the original agent or access the transcript.
It would be really helpful if chat transcripts were automatically emailed to users once the chat ends (whether it’s disconnected or finished). Attempting to retrieve the chat transcript after a disconnect was complicated (and futile), and the interface isn’t intuitive for accessing past chats.
This small improvement would make the support experience much smoother and more reliable.
XfinityJanelle
Official Employee
•
1.5K Messages
2 months ago
Hey @X_User_25 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the chat feature with the Xfinity Assistant. I greatly appreciate you taking the time to provide us with your feedback. Good or bad, feedback is important to us to not only improve our products and services, but the customer experience as well. I would gladly pass along the feedback through the proper channels.
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