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user_5g1vz8 Thank you so much for reaching out to us here on our Xfinity Community Forum! I’m really sorry to hear about the trouble with your data plan after changing your internet plan—that's not the experience we want for you. We understand how frustrating that can be, especially when the virtual assistant couldn’t provide the help you need. 

 

Let’s get this sorted out together! To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it