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user_04bf85
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Visitor

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13 Messages

Thursday, December 14th, 2023 12:40 PM

Closed

rdk-03007

Out of nowhere, x1 box started showing "this set top box no longer active ... RDK-03007"  Went to billing and everything is fine.  We use auto pay to a credit card and we are up to date with payments.  What is going on?  Have never had ANY decent help just calling and talking to billing as it says to do on the screen.  So irritating ...

Question

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Updated 

1 year ago

515

6

0

Accepted Solution

user_04bf85

Visitor

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13 Messages

1 year ago

Here's an update ... I first went to billing to make sure my account was up to date.  No issues.  Then went to normal chat ... never been helpful before but tried anyway.  Got past the robot char garbage and got to a person.  gave them my info on the error.  They sent a reset to my X1 box and it started working!  Unreal.  Actually got some useful help from them.  Its still working so lets hope it keeps working.  

1

user_tj46j2

2 Messages

I tried this chat thing and requested a live chat.... went thru several questions including serial numbers etc. After a few minutes, told me it looked active... I must have then gotten disconnected from the live chat after stating I still had no service and it went back to virtual chat and started the same stock answers.... However, about five minutes later I had my TV service once again....so he must have sent the signal to reset the box. I still didn't actually SPEAK to a person but I guess the LIVE CHAT connects you with a real person who can do the actual work needed. 

1 year ago

0

user_fzszjh

1 Message

1 year ago

Same here - and can't get support online as Xfinity indicates an outage in the area.  What's weird is all other TV's as well as Internet work fine.

1

XfinityArmand

Official Employee

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2.1K Messages

Hello there @user_fzszjh!  Thanks so much or taking the time to reach out to Xfinity Support to voice your service concerns.  We are so glad to hear from you and happy to assist in any way that we can to ensure your concerns are addressed.  No worries!  You have reached out to the right team and we are going to get things squared away for you.  Please feel free to shoot us a private message detailing your issue so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

TX_Gulf_Coast

1 Message

1 year ago

I woke up today to this same message - RDK-03007.  Internet and Phone is still working.  Xfiniti has been having SO MANY problems here lately, it has become a real joke.  I tried to login online as the message said to do, AND NOW... I get a message online that is telling me I must change my login password to continue.  I am so pissed off, it is not even funny.  The password has been the same for YEARS!  What is going on at Xfiniti???  Others that I know here in town with Xfiniti have ALL had poor performance and outage issues for the past two months.  I called and I get a message that there is an outage in my area and the damn phone bot automatically disconnects the call after giving me the outage message SO... there is no way to talk to someone about the password issue and complain.  Can't wait to finally get someone on the phone and go off on them.  This is rediculous!!!  Mad as hell... 

2

0

user_z6jcma

1 Message

@TX_Gulf_Coast​ try going to their Facebook page. My husband got someone to answer him on there and is currently working through the issue. 

1 year ago

0

XfinityKassie

Official Employee

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1.7K Messages

@TX_Gulf_Coast Good morning! Thank you for taking the time to reach out to our Community Forums Team. I can see you have run into some difficulties with your services and reaching us. This is not the experience we want our customers to have. I would be happy to assist you with getting in the right direction for getting your issues resolved. So that I may assist you with your password reset, can you please send a Direct Message with your name, and the service address associated with your account? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tj46j2

2 Messages

1 year ago

glad to see I am not alone....exact same issue. Will try to use chat as you stated in your update. Just want a real person.

0

0

thecrab

Regular Visitor

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3 Messages

1 year ago

obviously xfinity got hacked and they won't pay the ransom

0

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