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How to disassemble an XR11 remote?
I think the XR11 remote is one of the better remotes Xfinity issued with the X1 system, and prefer it to the newer XR15s. The non-slip rubbery coating is starting to peel off our primary TV's XR11 remote and thought I would swap it out for an extra unused remote we had in a drawer. Unfortunately, th
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X1
X1 remote
Remote not working and I need a new remote. Trying to speak to an agent
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Customer Service
@user_d1y61t, since your projector's brand isn't listed, your only option is to use the automatic pairing option. The manufacturer may also have a list of codes to try. You can also try resetting your remote too (simultaneously press and hold the i a
Projector and flex remote
I am trying to pair my screen projector to my xfinity flex remote. Unfortunately the projector brand isn’t listed. How do I get a code to connect the remote to my screen projector. Please do not send the link to the webpage where I choose the remote, this was not helpful as it still didn’t offer a c
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How to pair an XR16 flex remote with an unlisted projector?
I just setup my flex box and am unable to pair the remote with my projector to be able to control power, volume, etc. My projector's manufacturer (Akaso) is unlisted, and I can't seem to find a way to enter a 5-digit code with the XR16 remote, unlike some of the older remotes. How can I pair
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Flex
Accepted Solution
Can you try manually programming the remote? Codes and instructions are located here- xfinity.com/remotes you’ll need to reset the remote first - hold the setup button for about 3 seconds then press the A button. That should cl
XR11 Remote and Sony TV
I set up the remote for my Sony TV, entered code 10810 and it worked correctly. VOLUME controlled the TV volume and TV turned the Sony off and on. I then paired the remote with my Onkyo receiver. VOLUME Switched to the Onkyo but so did TV. It no longer turned the TV off or on.
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New remote
I need a remote. I’m having a problem with the enter button.
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Non-X1 Service
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X1 remote
Cannot change the channel with the remote. Not recognizing my voice command either
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X1
I'm trying to set up a new box with an unpaired remote. The message "Do you want to keep using Voice Guidance" comes up and no matter what I hit or button I try, nothing happens to answer "No". I have went through uncaring the remote again. And I hav
Voice guidance loop
I am trying to connect the new cable box that was sent to my grandparents, and it just keeps asking if I would like to use voice guidance. No matter how many times I select an option, that screen just keeps popping up. I cannot do anything with their TV now except for watch DVDs.
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Remote help
I just got a new Toshiba tv. I've paired it to the xr15 remote. Everything works except for the input button. How do I make the input button work?
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Customer Service
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How do I stop my XR15 remote from controling two wifi cable boxes at the same time?
I've tried resetting the remotes multiple times. One remote controls the correct box but the 2rndremote controls both boxes. For example when I turn on the master bedroom TV, the den room turns on too.
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X1
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Xfinity TV Remote App Stopped Working
The Xfinity TV Remote app recently stopped working. I use the app frequently to change the TV channel for my dad - he had dementia and is unable to select channels on his own. When selecting a channel on the app, an error message appears that reads, “Our services are telling us something went wro
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X1
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Remote broke
The center select button came out of my remote. How do I get a new remote?
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X1
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Polaroid TV Model430GSR4100KN - Can't pair with Xfinity XR11
I am trying to pair the Xfinity XR11 remote with this TV. I have tried all the Polaroid TV's listed in setupo, went through using the 991 channel up, but still no luck. I also tried Mitisubishi codes as well. Any help to find the correct code for this TV would be appreciated. Thanks.
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X1
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Connection to Remote Desktop Gateway Being Reset... Only on Xfinity
I'm an IT director who happens to also have Xfinity home internet. We've noticed that connections to our company's remote desktop gateway keep getting dropped about 90% of the time. This prevents users (inlcuding me) from accessing on-premise remote desktops. Looking through logs, we can see that (o
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Your Home Network
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How to get an XR11 remote
How do I get a replacement for my broken XR11 voice remote? I walked into my local Xfinity store and was told it would be more than an hour wait, and they could not check inventory to see if the XR11 was in stock while I waited. No thanks. So I made an appointment for a few days later. I showe
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X1
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How to pair an XR11 voice remote with my satellite box
Hi I have two XRll remotes. One of them works fine with my main box in my living room, but the other does not control my satellite box. I have: 1) Pressed the Microphone (Voice) button and said, "Program remote." There are no on-screen instructions. 2) Aimed the remote at the TV Box, pressed
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X1
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Lost Remote
So help me out here. I just contacted Comcast because I've misplaced my remote. I asked tech support if there's a way to operate the Comcast streaming box without the remote. My new friend in the Phillipines said, "First, let me order and ship you a new remote." Great. After
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X1
The old remote should still work. The X1's still support IR, and the command codes are the same except for some really ancient boxes that were replaced when Comcast updated to MPEG4 compression. I even have one of the old silver remotes with the gray
Andyr1
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Older person cannot upgrade
My mother is 95 and half blind, she can use the remote that is with the old cable box. If I put the upgrade on it will only confuse her, she is too old to learn new things much less see them to use them. She is content to watch (listen to )her QVC and Hallmark, I am not putting the upgrade on
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