Hello, @snuggles8 you can pick up a new remote at any Xfinity Store. If going to a store is inconvenient, our team can assist with sending you one. If you would like us to send that to you, please send our team a direct message with your full name and full address? To send a direct message:
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
XfinityThomasC
Official Employee
•
2.5K Messages
1 year ago
Hello, @snuggles8 you can pick up a new remote at any Xfinity Store. If going to a store is inconvenient, our team can assist with sending you one. If you would like us to send that to you, please send our team a direct message with your full name and full address? To send a direct message:
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