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user_24ddf9
1st Topic

Visitor

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3 Messages

Monday, December 6th, 2021 10:29 PM

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XR11 Remote and Sony TV

I set up the remote for my Sony TV, entered code 10810 and it worked correctly. VOLUME controlled the TV volume and TV turned the Sony off and on. I then paired the remote with my Onkyo receiver. VOLUME Switched to the Onkyo but so did TV. It no longer turned the TV off or on. 

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Updated 

3 years ago

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XfinityChad2

Official Employee

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263 Messages

3 years ago

Can you try manually programming the remote?  Codes and instructions are located here-  xfinity.com/remotes 

you’ll need to reset the remote first - hold the setup button for about 3 seconds then press the A button.   That should clear the IR programming codes.   Then try programming the TV and AVR using the codes at xfinity.com/remotes

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EG

Expert

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110.2K Messages

3 years ago

The concern is not "Community Center help" related. Thread moved here to the proper help section, for assistance. 

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XfinityChad2

Official Employee

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263 Messages

3 years ago

Did you manually enter the code for the onyko avr? 

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user_24ddf9

Visitor

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3 Messages

@XfinityChad2 No. That wasn't one of the options. If I tell it to use a Visio tv with the Onkyo receiver, the TV button does not switch to my Onkyo receiver. If, instead, I specify a Sony tv and a Denon receiver, the TV button does switch. That seem to point to a problem in the 10810 code.

I borrowed the same model remote from a friend and it had the same problem

3 years ago

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