1 Message
Connection to Remote Desktop Gateway Being Reset... Only on Xfinity
I'm an IT director who happens to also have Xfinity home internet. We've noticed that connections to our company's remote desktop gateway keep getting dropped about 90% of the time. This prevents users (inlcuding me) from accessing on-premise remote desktops. Looking through logs, we can see that (on our end) nothing special is happening - the connection succeeds and then it shows the client gracefully disconnecting. However the client is never able to establish a connection.
What is most interesting about this is that this issue is only occurring for users with Xfinity home internet. It doesn't matter what device they use, what device they are connecting to or the time of day, the only thing that matters is ISP - if they use Xfinity, the connection drops, any other ISP, the connection works without issue.
I'm not sure forums like this are the right way to get this handled, but seeing as Xfinity support is difficult to access (their chat bot is worthless), I'm not sure where else to turn. Has anyone here had issues like this? Where do you think I should go to get help with this?
XfinityEva
Official Employee
•
1.6K Messages
1 year ago
@abr2195 Thanks for choosing Xfinity Community Forums for help with your connectivity concerns. We have a dedicated Comcast Business Forums as well! :) https://forums.businesshelp.comcast.com/
For help with your residential internet you have come to the right place. We have a troubleshooting checklist for internet here.
You may have already followed the steps outlined in the post on the link above, and if you are still experiencing an issue feel free to send us a direct message with your full name and service address to get started.
To send a direct message:
0
0