Hello @user_rtdi5o we definitley want to ensure you get a replacement for that! The quickest way to get a new remote is to head into one of our stores and just swap it out, at no extra cost, for a new one. You can use our Store Locator to find the closest store near you. We can also get a remote shipped out to you if you would prefer that. If we shipped a new remote out to you, it usually takes 3-5 business days to arrive and there may be shipping costs associated with the order. If you'd prefer that, just send our team a direct message here and we'll get that order set up for you. To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!
We are happy to help you get that taken care of! Please send us a direct message with your full name and address to get started @user_rtdi5o. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @user_rtdi5o we definitley want to ensure you get a replacement for that! The quickest way to get a new remote is to head into one of our stores and just swap it out, at no extra cost, for a new one. You can use our Store Locator to find the closest store near you. We can also get a remote shipped out to you if you would prefer that. If we shipped a new remote out to you, it usually takes 3-5 business days to arrive and there may be shipping costs associated with the order. If you'd prefer that, just send our team a direct message here and we'll get that order set up for you. To send us a message, just use the link provided or the direct message icon in the top right-hand corner of the screen. Then, click "new message", type "Xfinity Support" and select that profile to send us a message directly. We look forward to hearing from you!
Download the Xfinity TV Remote App while you wait for a replacement for easy control of your TV Box.
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EG
Expert
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109.4K Messages
1 year ago
The concern is not "accessibility / disability" help related................. Topic moved here to the proper help section for assistance.
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