Skip to main content

    Support

    Offers

U
user_8sl9do
1st Topic

2 Messages

Thursday, August 1st, 2024 1:47 AM

Closed

Remote help

I just got a new Toshiba tv. I've paired it to the xr15 remote. Everything works except for the input button. How do I make the input button work?

Question

 • 

Updated 

9 months ago

 • Edited

35

1

0

XfinityVictor

Official Employee

 • 

1.3K Messages

9 months ago

 

user_8sl9do Have you un paired the device and paired it again?

 

2

0

user_8sl9do

2 Messages

I tried the factory reset but the input button still doesn't work. How do I unpair it?

9 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Congratulations on the new television @user_8sl9do . Nothing pairs well with a new TV like our X1 or Xumo Streaming Box with the award-winning voice remote. Sometimes television have multiple codes for programming the universal remote, did you try other codes to see if there is one that provides more functionality such as the "Input" button? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here