Contributor
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43 Messages
How to pair an XR11 voice remote with my satellite box
Hi
I have two XRll remotes. One of them works fine with my main box in my living room, but the other does not control my satellite box. I have:
1) Pressed the Microphone (Voice) button and said, "Program remote." There are no on-screen instructions.
2) Aimed the remote at the TV Box, pressed the A button on the remote, but as before, there are no on-screen instructions.
Thank you.
XfinityPeterH
Official Employee
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1.5K Messages
2 months ago
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riffwraith2
Contributor
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43 Messages
2 months ago
Thanks. I have brand new batteries, and have power-cycled the box. Still does not work.
The remote is fine; it works with the box downstairs. In fact, if I press the Microphone button and say, "Program remote", the on-screen instructions are visible. It just doesn't work with the satellite box upstairs.
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