Hello @user_fuc5u1, thank you for taking the time to reach out on social media. Customers can pick up a replacement remote at any Xfinity store.
We can also ship a new remote to you. If you'd like to have it shipped, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
XfinityKrista
Official Employee
•
1.5K Messages
1 year ago
Hello @user_fuc5u1, thank you for taking the time to reach out on social media. Customers can pick up a replacement remote at any Xfinity store.
We can also ship a new remote to you. If you'd like to have it shipped, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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