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Tony, Thanks for the quick response back. As asked, I am trying to select "favorite channels" using an Amazon Firestick. I can see them on my two tv's with xfinity boxes, but not on the ones that have Amazon Firesticks. Thanks, Ralph
Star to add channel to favorites streaming
I cannot find the star necessary to add a channel to favorites, on the xfinity streaming app
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I wish we could be of more help, and this is the best information I have. We can only see issues on your WiFi side as that is our service. If nothing in the home was connecting to it, we can certainly troubleshoot the problem for you.The Fire stick p
Internet connection for Xfinity wifi hotspot
I have been using Xfinity wifi free hotspot at friends for months..this morning I try to use his firestick on his tv but it says WiFi connected no internet..
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@mk10589 wrote: We have experienced the same issue. Initially we reset the Kindle Fire to the original state, downloaded the Xfinity Stream App, rebooted and launched the app. We continually get "Connection Error....". So first to Amazon and they
Connection Error for Xfinity Stream App on Amazon Fire Kindle HDX
Xfinity Stream app on my Amazon Fire Kindle HDX recently stopped working when I tried to access it. The Kindle device updates are current and I removed Xfinity Stream app and then downloaded it again. After clicking "Get Started" button on Xfinity Stream, I get: Connection Error Please check your co
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So you're saying Amazon Music still streams some music in HD/Ultra HD despite that labeling not showing up on songs/albums like it does with my phone and PC? It doesn't sound like it to my ears. I'm asking about the Amazon music app built into the 4K
Where is HD function for Amazon music?
I do pay Amazon for the HD music service, and do see HD or Ultra HD options on the phone app and my PC. When I access the Amazon app in my 4k cable box so I can listed through my home theater, it doesn't show any HD options. I asked Amazon, who advised I reach out here to get the app updated or fixe
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X1 Xfinity box for my TV
I have an X1 Xfinity box for my LG TV in my living room. For about the last month, I’ve been having problems with the TV screen freezing occasionally and then I have to reset the Xfinity box. Also, when I access Netflix and start watching a movie, The movie was suddenly silent, and then The screen f
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X1
I am having this issue with my flex and all my wifi connected fire sticks and fire tvs as well
Flex audio out of sync with picture
I have had my flex for months now and an annoying issue I have had since day 1 is the audio always gets out of sync with picture. On every app. I will restart and it’s fine but eventually after a couple hours the audio will be lagging again. I restart it every time I watch tv as that’s the only reme
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Thanks for confirming! How far is your Amazon Dot from the router? Have you tried any troubleshooting with Amazon regarding the device?
Alexa not connecting to xfinity internet
I recently purchase a amazon echo dot for my place and some reason the Xfinity WIFI well not connect to it. I tried using my hotpot on my phone to complete the setup but after switching it back to my Xfinity WIFI it would not work. Am confused here. Do I need to call Xfinity to change my Xfinity Rou
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I've started to have the same problem with my Fire Stick. I've deleted the Xfinity Stream App and re-installed with no luck. Rebooted the Fire Stick multiple times with no luck. My internet signal per the Fire Stick is Very Good. Is it time to go bac
Picture freezes and audio continues on Stream App
While watching recorded shows on my iPad, the picture freezes and the audio continues. It’s happening to my roommate on her device also so it’s not my iPad. I uninstalled and reinstalled the app with no resolution.
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I've spent the the past 3-4 days on tech support with Comcast on this. They even elevated me to "Tier 2/advance." Tier 1 just says "not compatible" with fire stick, but like you I've used it for at least 2 years now, an older version for sure, and
Stream on Firestick issues
I downloaded the Xfinity Stream App on my Firestick. When I choose a channel, it says “This video stream is not playable under the current device conditions. Please disconnect any external devices (including HDMI, screen mirroring, or casting devices) and try again.” The only thing that is plugged i
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Hello, @user_7b9ef0. Thank you for making us aware you're also experiencing issues with the mini guide not working on the Fire Stick via Forums. Do you by any chance have the latest version of the app installed on the Fire Stick? Have you tried updat
Mini Guide no Longer Working
The mini guide function has now stopped working on all my Amazon Firestick’s. It just goes back to the main guide.
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Fox News App Content Blocked by Comcast
I have Amazon Fire Stick and have to watch most programs through the apps since xfinity stream app is not yet available on Fire TV. For the past week however my service provider is not granting access to any content on the Fox News App. Very suspicious. I was saddened to have to even go back to xfin
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Xfinity Stream Website
I have the same issue. It started early July 1 on my Fire HD 8 (12th gen) running Fire OS 8.3.2.4
Xfinity stream app on Amazon fire tablet
Every time I open the app on my Amazon fire tablet, the purple logo screen flashes, then goes black and is unresponsive. I have cleared storage and cache, forced stop, uninstalled/reinstalled, and reset the tablet to factory settings. Both the app and tablet are the most recent updates (version 8 fo
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@XfinityVictor - I'm sorry I didn't see there was a reply sooner. Watching tv through the DVR box we can get into the Amazon App, and it knows the Amazon Prime username. But once looking at their top movies/shows, whatever, we find no way to get to
Amazon Prime app via Comcast tv - cannot see saved or favorites
Once one gets into the Amazon Prime App via Xfinity/Comcast (DVR, or probably via a smart tv too), how does one find saved Amazon Prime movies or playlists. Or at least, does anyone know how to search for anything in the Amazon Prime App served up via Xfinity/Comast? Seems to just be scrolling and s
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@rns1016If you have the X1 platform and an Amazon Prime account, you can access All Access through the Amazon Prime App(with a subscription)
Xfinity and CBS all access
I have Prime Video on my TV and already have some additional channels. Today I added CBS All Access. I cannot see all the shows. Some come up as restricted on this device...but I can watch on other devices. Any ideas onhow to correct this and remove the restriction?
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Hello, @user_d945df! Thank you for reaching out here in the forum. I see you sent us a Direct message with your name and account details. We appreciate it, but we can continue to assist here. You are able to access Fox Nation On Demand stra
fox nation - Existing subscription direct through Fox Nation
I have a 2 year subscription for $99.00 through Fox Nation and want to access it through my tv but when I go to Xfinity's Fox Nation link there is now way to access it without paying an additional $5.99 per month. How do I enter my Fox Nation log in information so I do not have to pay again to Xfini
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@user_4110e2 Did you get your issue resolved? I have the same exact problem. Amazon says it's an Xfinity issue and Xfinity says it's an amazon problem.
Internet connection for Xfinity wifi hotspot
I have been using Xfinity wifi free hotspot at friends for months..this morning I try to use his firestick on his tv but it says WiFi connected no internet..
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Hey there, that is a question for Amazon support really, but it sounds like you would need to log into Amazon and just change your account's email to that Gmail instead.
send mail to two emails
So when a certain sender sends an email, can I have my xfinity online email client send it to another email? Here's the deal, I only get my comcast email on my home computer with outlook. Whenever Amazon delivers a package, I get an email notification. I would like that particular email from amazon,
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Thank you for reaching out to us @user_519fna! Could you please confirm the Stream app version and the operating system on each of your Fire devices? We will want to make sure each Fire device is running Fire OS 6 or later.
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NBC Audio Delay
I have had the same issue for years. NBC only on the Xfinity stream app. I have no problem with other feeds. It happens on all of my Fire tv devices. (5 of them in multiple states) it’s about 1/2 second off and happens all the time. All units are updated. Any suggestions?
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