Stream app needs to be fixed!!

it works when there's cable box connected but the Xfinity app isn't working on streaming devices ANYWHERE! It's too expensive for this to be happening for several days now.

Thanks for your comment, @prlady51. I'm sorry to hear you are experiencing a similar issue with our Xfinity Stream App. What kind of streaming device are you using to access the Xfinity Stream App? What troubleshooting steps have you taken so far? Did you try uninstalling and re-installing the Xfinity Stream App? 

@XfinitySheila​  The streaming app is not good!!  

All month Xfinity goes in and out on both LG TVS. When able to get a channel if you change channels and go back it BUFFERS only.  Turning TV on and off constantly is annoying. Losing internet several times a day is annoying. 

CS not helpful. Yes we rebooted.  Yes we checked everything.  Random speed tests show we are not getting MPBS we pay for each month!!  

Our modem and speed are good. NO OTHER apps buffer forever or have trouble loading.  

HELP!!!!  

One TV is hardwired to modern and other uses WIFI …….. BOTH TVS have issues using XFINITY STREAM. 

A great place to start is by troubleshooting your internet connection especially since you mentioned losing internet and the speed tests. You can do so here with our How to Troubleshoot Your Xfinity Internet Connection

You can also learn more and view the minimum system requirements for the Xfinit Stream app here.

Hi, @XfinityEva ,

I think I know what they are talking about here. It is not an Internet connection or speed issue, but a Xfinity Stream for LG TV issue.

I have 2 LG TVs and have used the Stream app on both for several years. There are issues that come and go. Seems as some are fixed, others pop up. About 2 months ago or so I noticed that once I had selected a channel to watch, if I wanted to change channels I could not. Sometimes it does allow you to change channels once or twice, but the majority of the time you can only select the one channel after you start the app and then when you try to change the problem pops up.

Details:

- you start the app, select a channel to watch, no problem

- you decide to change channels,

   - you go back to the guide (which sometimes doesn't work either & it goes back to main menu instead)

   - you select a new channel in the guide to watch

   - all you get is the 3 cycling dots on the screen - it never tunes in the channel!

      - also when this happens, it also does not display the network name above the 3 dots, it ONLY displays the 3 dots

      - also when this happens, it NEVER tunes in another channel, you MUST exit the Stream app and start it again!

- So, EVERY time you want to change channels you must exit the app and start it again - VERY annoying and a waste of time!

- Also, all other apps on the TVs still work just fine (Max, Prime Video, Peacock, BritBox, etc..

I didn't feel like spending more time on the issue then and don't really now. But, I just checked and it is still happening on my TVs.

On one TV I have the Xfinity X1 DVR box and can use that to watch TV. On the 2nd I just put my Fire TV Stick 4k back on it and I use it there. The Stream app for Fire TV does not have this issue. Both the Fire TV Stick 4k and the LG TV itself use W-Fi for streaming. The Stream app for Fire TV has no such issue, but the Stream app for LG TVs does, on the same TV.

One of my LG TVs is larger than the other and has more memory in it, but this "change channel" issue occurs on both, and it started at the same time on both. Both are fully updated as for TV firmware/software and for app software (what we can install anyway).

I also have the 1.2Gb Internet service and know it's NOT a speed issue. Plus, as I mentioned, I have been using the Stream app on both TVs since about October 2020 and this is a NEW issue that only started about 2-3 months ago (I didn't mark down the exact time it started).

But, in my case I just use the X1 box on the one TV (or if I use the app I just go through the process of exiting and restarting the app) and on the 2nd TV I am just using the Fire TV Stick 4k and the Stream app for it.

Hope this gives some insight as to what the user might be referring to.

I am having the same issue with a Samsung TV.  I have to uninstall the app, reinstall and then log info xfinity.com/authorize and use my computer to sign in.  Then my screen resets and I can watch TV.

@tomsto51​ go to the physical Xfinity store and talk to a person. Don’t let them sweet talk you. [Edited: "Solicitation"] get a refund for the time the app isn’t working. That’s what I will do if it’s not working by COB tomorrow. 

same here.  i filed a complaint with the FCC which did get a response from comcast... unfortunately the response was that i'm [Edited: "Language"] out of luck.

@user_2kof67​ same issue for me sporadically for several months but more recently it seems to be every day.   I’ve asked for a full month refund and they give me $15.   Wow! There doesn’t seem to be anyone to talk to about this.  

@user_2kof67​ Yes, same issue on my Samsung TV. It's really slow and watching a "DVR" recorded stream is slow and sputters. Sometimes I just pause the program to allow the buffer to catch up. That works. The search forward and backwards is downright lousy. You get a timestamp, sometimes. You can never see the actual image move.  Even as a thumbnail. Somehow Netflix and Hulu do this just fine.

Hey, user_ooaejt! Thanks for reaching out to us on the forums! I apologize to hear that you are running into issues with the Xfinity Stream app as well. Can you let us know what you have done in terms of trying to troubleshoot the issue? Have you deleted the app and reinstalled it? Have you tried to clear the app's cache or data?

Thank you for reaching out to us @dromlewicz! Could you please confirm the year your LG TV was manufactured? Could you also confirm the LG TV model and software version? Please follow these steps to determine your LG TV model and software version:

1. Make sure your LG Smart TV is connected to the internet.
2. Press the Home button on your remote to bring up the main menu.
3. Go to Settings > All Settings > Support.
   • Or, for older software, go to Settings > All Settings > General > About This TV.
4. From this page, you can:
   • See your software version and choose to install updates if they’re available.
   • See your model number.
     • Note: The model number can also be found on the back of your LG Smart TV.

You don't get it!  Everyone is telling you the APP is the issue.  Don't keep reading from the same script!  It just [Edited: "Language"] people off and/or shows how little customer service knows about helping with XFINITY tech problems.

I am canceling Xfinity Stream TV tomorrow morning.

Yeah... they think its everyone else's issue other than their own.  All these people do is cut/paste.

I am replying to my own post.  The tech was here yesterday.  He putzed around for about two hours and nothing is fixed.  The app still buffers.  I also did all the “fixes” unplug the television, reboot the modem, uninstall and reinstall the app.  I refuse to go back to renting a box from Xfinity.  It might be time to try Hulu.

The rewind or fast forward issue just started less than a couple of weeks ago when they did an update.  They aren't fixing anything... just breaking more!

Hey there, user_nw56hm, thanks for reaching out through Xfinity Forums regarding this ongoing issue. We definitely want to help you get back to enjoying your programs on the Xfinity Stream! How long does the app typically stay working once you uninstall and reinstall it? 

@user_5bb912 - Thank you for leaving a comment with your shared concerns. We'd love to help if you have any questions or concerns that have not been addressed yet. Feel free to create a new post of your own to ensure everything gets handled properly, and we can always take a closer look to see what can be done to resolve this for you! We sincerely appreciate your 20+ years of continued loyalty, and will always do whatever we can to support you and your household.

Hi there, @user_v6l9ol! Thanks for letting us know of the trouble with the Stream App. What device are you using the app on and are you seeing any change when reinstalling? 

Thank you for letting us know, user_aq7dhf. Is this issue isolated to your Roku, and what model device are you using?

Hey there, @user_2d7806. It appears user_9mukpv was able to provide some walk-through steps for a Samsung TV. I know you mentioned you're having issues with your LG TV but a lot of times the smart TVs are fairly similar with their settings and clearing app cache and cookie data to clear things up. What sort of troubleshooting steps have you taken from your end?